Having really enjoyed our stay at Thoresby Hall, Warners flagship hotel, we booked four more breaks whilst we were there. I queried the amount of discount we were given as the brochure we picked up in the hotel clearly stated on the back cover that £40pp is given to booking four breaks and above. I telephoned Warners after we returned home; as advised by the member of staff in the holiday shop within the hotel. I was asked to photocopy the back page and forward it with a covering letter, this I did five weeks ago, and have had no reply. I telephoned yesterday, a recorded message said they were too busy to take my call. I telephoned today and after a long time on hold, the person dealing with my query put me on hold, then cut me off at 4.55 p.m. I guess as the hours of business are 9 - 5, it was more important to finish work on time that to come back to me and deal with my call. Warners have really gone down in my perception of them with regards to the standard of customer service I had expected from such a reputable company, I am sorry to say.