I take a Warner's holiday at least twice a year but I would think twice after my recent experiences. I stayed at Studley Hall and had a very pleasant weekend there. On my return I tried to pay the balance for an upcoming holiday with friends. Getting through on the phone is a challenge in its self. I eventually had to make do with an on line live chat where I was given the wrong information. I was told that each of my friends had to phone to use the money they had in a hols account. They were told this wasn't the case. After another on line live chat I was told I had to make the call. Half a dozen futile phone calls and I decided to email. This I did followed by a reminder a week later. Still no reply or acknowledgement. Their admin is appalling. Is it too much to expect a reply from them. I'm sure they will be in touch when the balance is due, but this just isn't good enough. I am frustrated beyond belief. I do wonder if they read any of these reviews because they on't appear to reply to any.