What on earth has happened to Studley Castle since our last visit in January. Terribly slow service at dinner time and on the last morning at breakfast no service at all, where were all the staff? Dirty tables, coffee cups and wine glasses. We had to ask for water, coffee and tables to be cleared multiple times. We were also ripped off with their new VIP service which consisted of a drinks voucher, a choice of table and VIP service. Well where was the service because we didn't get any basic service let alone VIP, a total waste of money. The stables room was tired with grubby chairs, carpets, cushions, curtains and windows. The mattress was well worn and the shower full of other people's hairs. We spoke to Sean in the restaurant about the lack of service for the VIP experience he sold us but he dismissed our concerns and told us to speak to the duty manager. Unfortunately he wasn't available while we were there. I don't blame the young staff who are overworked, underpaid and untrained. I've read a review from an ex employee who say that since Warner leisure were taken over all the company care about is making money. They don't care about their employee's or customers. At this rate they will run Warners into the ground. On a final note and not surprisingly no reply to my complaint via their complaints form. We had booked Heythrop Park but Warners has changed and gone downhill that much I'm not prepared to give them anymore of our hard earned money so cancelled. We've been going to Warners for years and it's sad to see how much the quality has changed and we aren't the only one's who've noticed. If they don't improve soon their loyal customers will vanish in droves.