DO NOT BOOK WITH THIS SHAM COMPANY!!!!!! Grandparents booked a holiday however had to cancel due to ill health and ongoing appointments and investigations. Cancelled and aware they would loose some of the money as per cancellation policy. They were advised to provide a Doctors letter which they have and had to pay a fee for this, however they have now come back and advised it is not good enough and need another note with the key words on “unable to travel for the foreseeable future” Why not tell them this when asking for the original letter and expecting them to try and get another one and pay £20 again for this from the GP. My grandad continues to have investigations and possible awaiting treatment or surgery and this is causing unnecessary stress at an already stressful time!! A very underhand and shameful way to treat an 83 year old to keep their money!! DO NOT UNDER ANY CIRCUMSTANCES BOOK WITH WARNER!! You have been warned they will try and steal your money. I will be leaving reviews all over the net and social media warning others. This relates to ticket number 1208141