I booked a holiday with Warner Leisure Hotels for this coming month. When booking they ask you if you want to cover with payment protection. I have holiday insurance that covers me including covid cover.
Sadly I have tested positive for covid. I called Warner to ask them if I could move my booking forward a week so I can isolate for the 5 days although by law I do not have to.
Their answer was no. Not due to not having any availability or anything else just simply its not in their terms and conditions.
But what is in their terms and conditions is that I can stick to my original booking and arrive even though positive.
Well done Warner Leisure, that would be absolutely not the right thing to do, what if you have vulnerable guests staying there?
Appalling business morals.
2 years ago
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