The disappointment began two weeks prior to arriving at Heythrop Park. We were then informed that the pool was not open and Spa treatments were unavailable. On arrival at the car park, we found that the Disabled parking bays were cordoned off and the remaining 3 parking bays had already been taken. This led to finding a parking spot much further away from the hotel entrance. Our rooms were unclean and a cleaner had to be called. Our dinner was booked for 19.45hrs and after queuing for some time we were seated. Our starter arrived at 20.45hrs, the main course at 21.30hrs so were unable to see the show which started at 21.00hrs. Queuing for every meal whether for breakfast or evening meal for ageing guests made it particularly difficult, especially as bookings were already timed. This was caused by tables being uncleared and the reception staff constantly changing at the entrance to the restaurant. When conversing with other guests it was only to hear other complaints i.e. being moved 3 times to other rooms, used bathrobes in wardrobes, no hot water, missing towels and toiletries and the list goes on, too numerous to mention. Although this is a paperless Hotel , it would have been advantageous to have had an information pack, particularly for ageing guests. There was a noticeable lack of management overseeing, to ensure the smooth running of the Hotel. The overall opinion of many of us was that it was 'organised chaos' and that the Hotel was not ready to be opened. It was patently obvious staff knew of the shortfalls and had been briefed 'to keep smiling' and not engage with complaints. This long weekend was supposed to be a stress-free break for me organised by my husband and friends after undergoing 2years of cancer treatment. It fell lamentably short and contributed to an extremely frustrating and stressful stay. This was illustrated by the mass exit of guests on the second day, who were given refunds. Warners, you can do better, your other Hotels have proved that you have a good reputation. This Hotel has damaged it, lets hope that it will recover. Change the management.