Had left an expensive pair of shoes in our room. Called reception on day of departure to ask if they could look for my shoes in the room we had stayed. Spoke to a lady on reception who said she would contact housekeeping, Phoned again 2 hrs later to see if they had been found and the man on reception said if we find them we will give you a call, but you will not receive a call if not found. I again phoned the following day and the lady on reception, and she said there has been nothing noted on the system, so I asked again could she please try to locate my expensive shoes and give me a call if found or not. Again I never had a phone call. When you are there the staff are so nice and chatty. BUT when you have vacated your room and left. They just throw you on the pile and look for the next paying customer , What a SHAM that they never even attempted to look for my shoes, Never mind, won`t be visiting again and will not use WARNERS as a Hotel. Anyway its only a glorified BUTLINS. Was waiting for bohemian rock as advertised as a queen tribute, checked them out on utube and they looked good, so looked forward to it But when they appeared on stage it was the local cabaret band and all the entertainments staff trying to imitate queen. What a disappointment that was, do not remember throwing my shoes at them.