Just home from a 4 day break at Heythrop Park. Got off to a bad start from arrival. Our room had not been cleaned at all, we told reception and they asked if we would wait in the bar for 20 mins as housekeeping were cleaning room straight away. We went back later and they still had not cleaned but someone had been in and left a spare toilet roll !.. The bathroom bin was completely full, toothpaste in the basin, glasses with white powder on inside, hairs in shower and basin, only one bathrobe and we comlained again and this time waited in room and 4 people came and faffed around and left and still the bin had not been emptied. Later on we had a shower and the towels were very damp, I shudder to think that they were from the people before us and folded and put back on the rack, hand towel had make-up on it. The bottom sheet had a stain on it, the bed not made just quilt pulled up and pillows left with dents still in from sleeping on them. The sink plug did not fit so would not hold water. Room glasses not washed, tea tray very dusty, cobwebs in room, carpet never hoovered. Really disappointed. Always some food options missing on menus, the Market Kitchen restaurant was quite nice, very pleasant waiters, however the speed that the food came out made you feel as if you had 15 mist and then you had to leave, I was still chewing my starter and the main appeared, at breakfast one morning a lady ordered porridge and eggs benedict and the chap brought them both out at once ! She made him take the eggs away. I booked the break because you advertised a Motown evening and that is the only reason we booked but in the end it was Soul sounds and the singer made all the songs sound like pup music, really disappointed. We were expecting luxury break and we have had better room stays in Premier inns as they are always absolutely spotless. This was our first Warners stay and I can assure you that it is our last. Disappointed does not cover it.