I requested cancellation of a booking, with three month's notice due to ill health. I was informed that I would loose all of the booking fee. There's no understanding but cold customer service. I have raised my complaint (below) with a manager, and will update this review if they resolve the problem. Utterly disgusted at present, I have been repeatedly offered another holiday, which I do not want and no partial refund. I would never consider booking with them again. "Today (15 November), I submitted a request to cancel a short break, that was due to take place on the (date) at Littlecote House. Due to an unexpected worsening of a health problem, following recent removal of a brain tumour, I will not be able to attend. I enquired via online chat regarding cancellation but was told that as the cut off day was the 9 November 2022, I would lose the full amount paid. I completely appreciate that a percentage would be lost, however, with three months’ notice under these circumstances, I find your inflexibility and uncaring decision, very upsetting. I do not wish to make another booking with you under these circumstances and would please request a reconsideration of your decision, to refund part of the booking charge."