We stayed at Cricket St Thomas. The room was beautiful and we loved our location. We would like to comment on one particular member of staff who was outstanding in her performance and customer care and that was Jay the singer. Unfortunately there was a couple of other things that quite spoilt our holiday. One was the dance theatre was far too cold in the evening. We complained a couple of times to the bar staff but they said they need it cold because they are busy. I must point out that they were not busy at all. Most people did not stay long because of the temperature. Most were elderly and did not drink much. It would have been helpful to have a toilet on that level. We had to climb two flights of stairs. We were disappointed with the service in the restaurant. There did not seem to be enough waiters. We had to wait a long time for our food and drink. The buffet plates had pools of water in them and had to be emptied out and wiped before use. My husband and myself had to help several people with their food. We had to reach food for them carry it back to their table and get additional condiments for them. This should be the waiters job. I am meant to be on holiday. We also had a lot of dirty crockery left on our table. We had to move it to other tables in-between courses. We usually have such a nice time and feel quite spoilt. We have got another break booked in December. We are hoping with all your cutbacks we will enjoy it and book more in the future. One last thing is we were not sent a feedback form as you normally do. I had to search the Internet to find this form. I am sure many people will not be able to do that.