The actual site at Gunton Hall is OK, as is food and accommodation. Just don’t use the spa. On entry there is a sign warning you to be quiet! This gives you an idea of management style. I booked the facial/manicure package. My nails take ages to dry, so I requested my manicure first but their ‘protocol’ is to do your facial first. I just had nails done and yes, they smudged, although I was extremely careful. They were removed next morning and I felt disinclined to take the facial as the atmosphere was so difficult. I requested a refund which has been denied. My word against the manager here. Whatever happened to customer service? Be warned! Don’t expect a refund if you are dissatisfied!