Anonymous
Good afternoon Mr Bell, Thank you for contacting our Customer Services department. I have taken the time to review this decision for you, and understand why you are unhappy with the decision at hand. However, looking at the information provided by your repairer, I can see that the decision made is correct as per your plan Terms and Conditions. As you are now aware, we specifically exclude seized components under Section F3.15 of your plan Terms and Conditions. Therefore, we are unable to offer cover for seized components under any of the plans which we offer. I can also see that this vehicle has failed it's MOT due to the seized calipers. As you do not have the MOT failure addition on your vehicle, we are unable to offer cover for any component which has caused MOT failure. The details of the MOT failure addition can be found under Section D8 of your plan Terms and Conditions. We allow a 30-day cooling off period for you to read through your plan Terms and Conditions and make yourself aware of what is and is not covered under your plan. This is double the legally required time frame, and the onus lies with yourself to ensure this is done and tharf you are aware of the level of cover which you hold. It is advised to do this at the end of every sales call made. Unfortunately, as this decision is correct and does not breach any of your plan Terms and Conditions, I cannot reconsider this outcome on this occasion. Should you wish to cancel this plan, please contact our Administration department at admin@warrantywise.co.uk and they will be able to advise further on your options here. I apologise for any inconvenience and should you wish to discuss this matter further, please get back to me in response to this email. There you go folks they dont COVER ANY seized parts on any of there warranty's pity they don't tell you.. there email back to me today
1 year ago
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