Warrantywise Reviews

Name: Warrantywise
Rating: 2.84

2.8 Rating 451 Reviews

47 %

of reviewers recommend Warrantywise

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2.8

Based on 451 reviews

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Warrantywise 1 star review on 18th September 2025

Anonymous

Anonymous // 01/01/2019

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“I bought a car in June with a 12 month platinum warranty. I've tried to claim but almost nothing is covered. And that's when you can even get through to someone In the call centre. I've had to pay to have a few repairs done. Wouldn't recommend at all.”

Helpful Report

Posted 1 week ago

“Claim eventually honoured, but only after months of chasing I wanted to wait until my complaint had been fully concluded before leaving a review. My BMW suffered a VANOS/timing chain failure and my claim was initially declined. After escalating the matter to Warrantywise’s Independent Expert Adjudicator, Edd China, the decision was overturned and my repair was approved in full. Whilst I’m grateful the repair was eventually authorised, the customer service throughout the process was disappointing. I repeatedly had to chase for updates, there were delays reviewing documents that had already been submitted, and communication was poor throughout. After the repair was approved, the reimbursement was delayed further when the cheque issued to me was rejected due to a processing irregularity, meaning payment eventually had to be made by BACS instead. To their credit, Warrantywise acknowledged that their communication fell below the standards they aim to provide, apologised for aspects of the service and the CEO personally reviewed my complaint. However, despite acknowledging these shortcomings, they declined to offer any goodwill payment for the considerable time, inconvenience and stress caused. My advice to anyone considering Warrantywise is to keep copies of everything, follow up regularly and don’t be afraid to escalate your case if you genuinely believe a decision should be reviewed. In the end, my repair was paid in full, but the journey to get there was far more difficult than it should have been.”

Helpful Report

Posted 1 week ago

“Very poor communication hardly pick up the phone if we have repair queries.when I was new just joined they were calling me everyday. If I wish to extend my warranty good job I never .”

Helpful Report

Posted 2 weeks ago

“Warrantywise – Total Rip-Off Just three months after taking out a Warrantywise policy, my car broke down and needed repairs. I expected my warranty to cover the costs, but I still had to pay £800 myself. The only "help" I received was that they deducted £500 from my remaining monthly instalments. That is not what a car warranty is supposed to do. A warranty should cover repair costs when your car breaks down, not simply reduce what you still owe on the policy. I paid for peace of mind, but when I actually needed to make a claim, I was left with a huge repair bill. In my experience, this was a complete waste of money. Total rip-off. Avoid this company at all costs.”

Helpful Report

Posted 2 months ago

“Had my car just a month,had a 6 month warrenty with it also took the extended warrenty at £97 per month that doesnt start until nov but of course wanted the payments to start stright away.Had a major issue that has been declined and also kept the £97 .The garage we went to even said it wasn't worth the paper it wasn't written on .Avoid.I will be putting a negative review every day.”

Helpful Report

Posted 2 months ago

“Stay away guys... A genuine repair quote was rejected, saying it is under one day and 10 miles. How is it my fault that the garage diagnosing a coolant finds a fault with failed suspension. Nothing in the policy dictates the excuses they will give not to pay after the policy starts. and I was shouted at for trying to say my side. No appeal or escalation process was given. Was told I they are happy to cancel and then I did Cancel the policy asap. Truly this was let down experience. As mentioned do not go with the tall claims and the policy. They make it up as they go along.”

Helpful Report

Posted 2 months ago

“My experience with Warrantywise has been one of the most frustrating customer experiences I have ever had. I purchased a policy in good faith, believing it would protect me from expensive mechanical failures on my Mazda CX-5. When the vehicle developed a genuine fault, diagnostic testing identified multiple issues affecting engine performance, turbocharger operation and the vacuum control system. I submitted a repair request expecting the warranty to help cover the cost of repairing major mechanical components. Instead, my claim was rejected. The reason? The very components identified by the repairer were apparently not covered under my level of cover. According to Warrantywise, the vacuum pump, control valve, vacuum hoses, wiring repairs, turbocharger solenoid and turbo actuator were all excluded. This left me asking a simple question: What exactly is the purpose of paying for a warranty if so many of the components that commonly fail on a modern vehicle are not covered? The sales process gave me confidence that I was buying meaningful protection against costly repairs. The claims process gave me the opposite impression. When I actually needed assistance, I discovered that many of the parts involved in the fault were excluded from cover. I am particularly disappointed because I was previously encouraged to take out additional Warrantywise policies for other vehicles. Based on my experience with this claim, I am extremely relieved that I did not do so. In my opinion, the true value of any warranty is only revealed when you need to make a claim. Unfortunately, my experience has left me feeling that I paid for protection that offered very little practical benefit when a real mechanical problem occurred. I cannot recommend Warrantywise based on my experience and would strongly encourage anyone considering a policy to read every exclusion carefully and make sure they fully understand exactly what is and is not covered before purchasing. Very disappointed.”

Helpful Report

Posted 3 months ago

“Absolute disaster of a company. Avoid at all costs. Promise the earth when selling you policy then refuse to honour it. I am taking them to small claims court. Would give them zero if possible.”

Helpful Report

Posted 3 months ago

“If you've bought a car that has been supplied with a Warrantywise warranty then it's not worth the paper it's written on. My 19 year old son purchased a Mercedes from a garage and it came with a Platinum Level warranty from Warrantywise...........However upon the car developing varying faults of different magnitudes within a month upon submittal of a warranty claim form to Warrantywise every single request for repair was declined. The warranty itself is cleverly written so that in one section (section B) you think that you are covered but by the time you get to exclusions in section E they nullify everything that you think is covered by section B. Steer clear and go with a reputable warranty company who will honour a warranty and support you and not find every possible loophole not to like Warrantywise do is my advice.”

Helpful Report

Posted 3 months ago

“Without one of the worst third party car warranty companies out there, regardless of what you need to claim for there will be a strategically placed exclusion in their list of exclusions meaning you’re basically paying £90-£100 per month for something that you can never depend on in times of need! If you need a warranty always go with the manufacturer which 9 times out of 10 will be bumper to bumper rather than this poor show.”

Helpful Report

Posted 3 months ago

“Warrantywise claim experience – important limitations to be aware of I wanted to share a recent experience with a Warrantywise claim as it highlighted a few things that aren’t immediately obvious when taking out cover. The vehicle suffered a major engine failure which required significant repair work. The claim was eventually partially approved, but there were some key limitations in how the policy was applied that are worth understanding. 1. Labour is capped using Autodata times Labour was assessed strictly using Autodata standard repair times. These are based on ideal “remove and refit” conditions and don’t take into account real-world issues like seized components, contamination, or additional strip-down work. In practice, the repair required substantially more time than the Autodata allowance, meaning a significant portion of labour costs was not covered. After escalation, a small increase was agreed, but it still fell short of the actual time required. 2. Associated work is not covered The policy does not cover additional work such as cleaning, flushing, or other steps needed to properly complete a repair. These aren’t optional extras — they’re often necessary to make the vehicle safe and roadworthy — but they fall outside the scope of the claim. 3. Component cover can be limited Not all major components are included depending on the level of cover. In this case, the turbochargers were not part of the policy. However, they were approved because of a clause that allows damage caused by a covered component (in this case the engine) to be treated as consequential damage. Without that link, the turbos would not have been covered at all. 4. Outcome The claim was increased after escalation and some discretionary decisions were made, but there was still a notable shortfall between what the repair actually cost and what the policy paid. Key takeaway The policy does provide some support, but it operates within quite strict limits that may not reflect the full cost of real-world repairs. If you’re considering this type of warranty, I’d strongly recommend checking: • How labour is calculated (Autodata vs real time) • What is excluded as “associated” work • Exactly which components are included at your cover level • How consequential damage is treated Happy to answer any questions if it helps others understand how these policies work in practice.”

Helpful Report

Posted 3 months ago

“I represent a client whom has no clue about how a car works -he only knows how to drive . WW declined his claim on the bases that a neighbouring plastic engine component was not covered under warranty . We investigated the root cause and submitted proof that the root cause was mechanically thus covered hopefully this case is concluded and i will keep everyone updated , i am available should anyone need help . WW will honor claims that are presented correctly in the first instance and if not they will just refuse basic on presentation . Read the warranty before submitting a claim”

Helpful Report

Posted 3 months ago

“Declined a claim as second last service invoice missing (before I bought the car) this is despite being told id be covered if I had it serviced within 90 days of purchase which I did! Save your money..”

Helpful Report

Posted 4 months ago

“Warning!!! Do not use! Try to find any loop hole not yo pay. Use unclear wording to back their decision.”

Helpful Report

Posted 4 months ago

“Awful, awful company. Left me without a vehicle for nearly a week just to say no to repairs. A nightmare to get hold of when you want anything, expect you to do all the liaison with garage. Honestly, save your monthly payment and put it in your savings, because these will not pay you out! Even the garage doesn’t like dealing with them. Legalised robbery.”

Helpful Report

Posted 4 months ago

“I wish I had taken out additional warranty with Landrover despite it being more expensive. Be careful of the small print as there are so many exclusions and ways to give reasons not to pay claim or part-pay it. On my recent claim, despite Landrover, RAC, Halfords all saying that at least one hour for the repair/labour be required WW would only pay 30 mins (relying on book rates in T&C's). This put me in a really difficult position as I only then had 50% of the labour cost, it did take 1 hour and I was happy to provide video evidence of the repair but this was rejected. The advisor showed no empathy whatsoever to the position this put me in and the customer advisor 'The customer advisor' was very much a computer says no and 'I've never heard of this repair taking longer than 30 mins'.... This person mustn't be a qualified engineer as far as it appeared. Plenty of evidence provided what was being claimed in terms of labour was reasonable. Also, be aware that if they do pay out (rare) they will deduct the rest of your monthly payments out of your repair amount - so even less chance to have your repair done as half of the payment was taken instead of me having to make anymore monthly payments (If I wanted to pay monthly payments up front I would have done this). WW also won't let you challenge the contribution you have been offered, you either have to accept in full or get nothing and go through a much longer complaints process. In my opinion, its just not worth the hassle as so many exclusions they just say its in the terms and conditions (don't dispute this) so suggest you take the time to read all these and then invest your hard earned money elsewhere... Live & learn eh! Also just to point out, if they do make a 'contribution', this will be sent out days later via a postal cheque (very 80's) and you only get this if you wish to be paid directly after paying the invoice yourself so you need to be in funds up front anyway. My review got deleted on trustpilot as it contained the name of the advisor. Yet interestingly all the 5* reviews contain names and that's perfectly fine. Hmmmm....interesting. If only WW were as fast to authorise and monitor repairs as they are at monitoring and objecting to negative reviews on trust pilot. Their trust pilot review is only because they have people doing all they can to get negative reviews removed.... tells you all you need to know really....”

Helpful Report

Posted 4 months ago

“No Integrity I feel compelled to express my profound dissatisfaction with the dismal service I have encountered regarding Warrantywise and their purportedly highest-level warranty, which I procured at a considerable cost of £2,000. Regrettably, my experience has been fraught with a plethora of disappointments and frustrations, as the company appears to excel in generating excuses to evade fulfilling claims, even those amounting to a mere few hundred pounds. The debacle commenced with my initial claim related to a faulty switch in the rear tailgate, attributed to water ingress. Warrantywise's representatives initially assented to cover the costs associated with the switch and brake light seals. However, upon the vehicle's return post-repair, I was dismayed to discover that the switch had begun to leak water once more. Upon consulting the repair technician, it was disclosed that the failure stemmed from an issue with the other brake light seal, necessitating another claim submission. To my utter astonishment, this subsequent claim was summarily rejected. Consequently, my vehicle remains in its compromised state, with the inescapable likelihood that the switch will ultimately fail again, representing a blatant failure in the warranty's promised coverage. Adding insult to injury, I have found it exceedingly challenging to obtain updates regarding my repairs, as Warrantywise’s dedicated repair update phone line is perpetually unresponsive. Conversely, it is noteworthy that the sales team is readily available to address new business, highlighting a disturbing disparity in their customer service priorities. Furthermore, I must emphasise that my warranty was effectively mis-sold to me by Zuto, the managing director from Warrantywise gave me a personal call at home and guarantees that I was acquiring the pinnacle of warranty coverage and he would honour what the Zuto representative mis-sold to me . Based on his endorsements, I made the regrettable decision to retract my previous negative reviews in good faith, affording the company an opportunity to rectify the situation. Alas, Warrantywise MD has egregiously failed to live up to his commitments, leaving me disillusioned and frustrated. In light of these harrowing experiences, I urge potential customers to exercise extreme caution before engaging with Warrantywise. Their practice of prioritising sales over customer support is glaringly evident, and my personal experience serves as a cautionary tale regarding their reliability and integrity.”

Helpful Report

Posted 5 months ago

“What a joke of a company!!! Only had the warranty 9 months. After paying £450 a year for it!! The 1st thing I've asked for is to help with a problem with my Air-condition which is going to cost £2.450 to repair. They have point blank refused to repair it and hasn't given any reason!!!!”

Helpful Report

Posted 5 months ago

“Rubbish you pay for it thinking it covers everything but dose not wouldn't cover even though we had platinum brakes when they went on motorway nor my daughters whos waterproof went. The staff are rude and unhelpfull. Would never recommend. Research all the negative reviews about not covering”

Helpful Report

Posted 5 months ago

“Warranty Wise are the worst company ever. total scammers and liars, my car came with the warranty, everything is put down to wear an tear because my car is ten years old !! they accepted the warranty when my car was ten years old so they knew they would never pay out, so far cost me £2800. They are liars, told me the repairs were covered and then NO. Absolute fraudsters, con men and liars, dont go anywhere near them or you will regret it, just disgusting and a total rip off”

Helpful Report

Posted 5 months ago

Warrantywise is rated 2.8 based on 451 reviews