Warrantywise Reviews

Name: Warrantywise
Rating: 2.98

3.0 Rating 419 Reviews

51 %

of reviewers recommend Warrantywise

Company Reviews

Questions

Metrics

3.0

Based on 419 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email

Visit Website

Write Your review

Tell us how Warrantywise made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Warrantywise 1 star review on 10th September 2024

Kat

Warrantywise 1 star review on 2nd September 2024

Anonymous

Warrantywise 1 star review on 17th March 2024

RACHEL A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service, got told I can't claim as it's wear and tear. Took over a week to tell me. Only just brought the car !!! Never recommend”

Helpful Report

Posted 6 days ago

“I was quoted £1,540 to transfer my warranty to a new EV and told it was a special loyalty deal. I had £965 left on my current policy, so I assumed £1,540 was the total cost, not an extra charge. For context, the car dealer offered a 3-year EV warranty for around £1,500, so staying loyal for £40 more seemed fine. But when I used the company’s own website, I got a quote of £782 — and £1,814 for 3 years. When I said I was ready to go ahead, I was told I had to pay the full £1,540 in addition to my remaining balance. I was never told this upfront. Only after I challenged it did they suddenly offer to price-match the £1,814 quote — making it obvious the “deal” was never real. I felt misled and frankly angry — it felt like they tried to con me out of £1,000. I’ve lost trust and won’t be using them again.”

Helpful Report

Posted 1 week ago

“They are more than happy to take your monthly payment, but go out of their way 'not' to authorise pay-out any claims. The reasons they provide are just shocking. The '1' star is only to be polite for the agents who take the calls. The review/assessment process is an absolute sham! I would categorically not recommend to any friends or family. Anyone reading this, please shop elsewhere...You'll thank me later.”

Helpful Report

Posted 4 weeks ago

“I purchased a 10/100 level warranty plan from Warrantywise, expecting peace of mind and reliable protection for serious vehicle faults. Instead, I was left extremely disappointed and misled. My vehicle developed a heavy oil leak, confirmed by a qualified mechanic to be coming from the rear housing area – most likely the rear engine oil seal, a component that is explicitly covered under the Warrantywise 10/100 plan if it is “causing a major oil leak (oil must be dripping)” and “needs to be replaced immediately.” My case ticked all those boxes. Despite this, my claim was unreasonably rejected. The company argued the part was not covered, without clarifying whether they had even investigated the oil seal – the one component that is specifically listed in their warranty booklet. This denial felt arbitrary, and I strongly believe they are misinterpreting or selectively enforcing their own terms to avoid paying valid claims. To make matters worse, when I tried to log a formal complaint, I was treated with hostility and disrespect by staff. They were rude, dismissive, and clearly untrained in basic customer service. I was even discouraged from submitting a complaint, which violates my consumer rights. No accountability, no support – just obstruction. I now believe I was misled and potentially mis-sold this policy. The sales materials and marketing claim comprehensive cover for major failures, but when the time came to actually use the plan, I was abandoned. Their discretionary system seems designed to protect their wallet, not the customer. This experience has caused me stress, financial hardship, and has left my vehicle unusable. I’ve escalated my case to The Motor Ombudsman, Trading Standards, and reported them to the FCA for what I believe are unfair trading practices. I urge anyone considering this warranty: read the exclusions carefully, but more importantly, don’t rely on it when it matters most. A warranty is only valuable if it’s honoured fairly — and in my case, it clearly was not.”

Helpful Report

Posted 1 month ago

“I was scammed by warrantywise and paid out over £700 only to be told my basic repairs were NOT covered. They are very good at taking your money and setting up a ‘recurring’ card payment. Just wait till you come to claim on your warranty and you will see what I mean.”

Helpful Report

Posted 1 month ago

“I recently purchased a used VW Touareg. I discovered a serious oil leak shortly after taking possession. I reported this to the car dealer, they informed they would contact their chosen warrant provider – Warrantywise - Platinum cover, I was told this would cover almost all problems . I could not find a garage locally who would undertake work on behalf of Warrantywise, Warrantywise found a garage 35 miles from me to inspect the car’s oil leak. After complaining about the distance Warrantywise found a garage close to me, they identified the oil leak problem (incorrectly) and sent a report off to Warrantywise. After a few days I had a reply from Warrantywise , they declined to cover the cost of repairing the oil leak as they put it down to “fair wear and tear”. The only activity this company does with any conviction is to keep contact the customer to extend the warranty. Not fit for purpose.”

Helpful Report

Posted 1 month ago

“Great customer service, received approval for the repair within 24hrs. Received a call direct from Ciera informing me the claim had been approved, simultaneously the repair workshop had also been informed. I'm collecting the vehicle this morning. The while process has been efficiently handled, totally stress free.”

Helpful Report

Posted 2 months ago

“Ciera called to say my repairs had been fully authorised and the dealer had been informed. Lovely lady, very pleasant to deal with.”

Helpful Report

Posted 2 months ago

“Absolute scammers! Mislead you when purchasing would give negative stars if I could”

Helpful Report

Posted 3 months ago

“Be warned, you will receive constant spam from them. Even after telling them to stop, they continue. What is going on?!”

Helpful Report

Posted 3 months ago

“My first attempt at making a claim, not impressed with the service. If you want to speak to a person then don't use this company. Everything is done by a mechanical recording which is barely understandable. They obviously don't want to provide a personal service. Would be good if you could arrange a call-back. Warrantywise need to make some changes ASAP.”

Helpful Report

Posted 3 months ago

“I'm so disappointed with this company and wouldn't recommend them.”

Helpful Report

Posted 4 months ago

“Not good customer service Take money to warrant a car then u don't pay out ..let's go to court”

Helpful Report

Posted 5 months ago

“Edit for 2nd attempt at claiming in the 3 years. Be warned - SCAM COMPANY. My husband had the electric handbrake fixed on the vehicle prior to the mot a few days later.. this company refused to pay out stating we had no MOT failure cover… we had specifically got the handbrake fixed due to the light on the dashboard on 16th December and the MOT wasn’t due until early January. The garage dis the MOT early, before Xmas to return the vehicle to us and keep the mot date the same and now these a**holes have decided it isn’t covered on the warranty! Im going to seek legal advise for this as this company refused to payout for anything over the 3 years we had gold cover!!!! Original review - Charged an arm and a leg for extended cover but wouldn't pay out for work we needed to have done. Took forever to reply to initial email so chased. Eventually replied and refused to pay out. Wouldn't recommend them. Won't use them again in future.”

Helpful Report

Posted 5 months ago

“I recently purchased a warranty policy from Warranty Wise, however, my policy has not yet started. Upon deciding to cancel my policy with them, I was met with some challenges. Despite my request to cancel, Warranty Wise informed me that there would be a charge of £50 associated with this cancellation, which I found disappointing. In addition, I found their persistence in dissuading me from canceling to be a bit overwhelming. Given the circumstances and the customer service experience I encountered, I decided to explore other warranty providers. During my research, I came across ALA Warranty, which, in my opinion, appears to offer better coverage and more favorable terms. After comparing the two providers, I am inclined to believe that ALA Warranty might be a more suitable option for me. Reviews and feedback I found suggest that ALA Warranty pays out more claims, which gives me more confidence in their service compared to Warranty Wise. In conclusion, while my experience with Warranty Wise was not entirely positive, I am now considering switching to ALA Warranty based on their reputation and the feedback I have gathered. CRW-FEEJWDMJ”

Helpful Report

Posted 6 months ago

“This platform is the epitome of poor service and lack of professionalism. They seem more interested in stealing your hard-earned money than they are in actually assisting you. I regret not researching them more beforehand. I lost 350,000 euros in one month. Thankfully, last week I complained to TREBLESLTD/CO(M), and they helped me get my money back.”

Helpful Report

Posted 6 months ago

“Waste of time! Took out a 3 year extended Gold Warranty and they have done everything they can to avoid paying out on any claim....excuse get excuse! Even when it is clearly covered in the policy, they will look for another excuse. Avoid!”

Helpful Report

Posted 7 months ago

“Very bad insurance policy!!l pleas don’t buy anyone Because they will always have some issues not to pay for your bill !!! Guys you’ll be disappointed with them no matter what cover you buy with them!! Got Gold cover but my clutch kit failed and taken it to Vat. Registered garage they diagnosed the car with clutch kit failed and they refused the claim!!! Bought the car with 93k now got issue with it and they don’t want to deal with it !! Rubbish service and operators just Ending your calls!!! Don’t want to hear anything about the repair so guys be clever and don’t buy anything with them.”

Helpful Report

Posted 7 months ago

“I would never use this company again. What a bunch of crooks. My car failed due to a gearbox failure caused bu the clutch plate. They wasn't interested at all and tried to blame it on me. AVOID.”

Helpful Report

Posted 7 months ago

“OMG!! Steer clear of these - Quick enough to want to sell you a policy and then when you have an issue they will do anything to wriggle out of this. We have to pay out of own pocket to have the Turbo dismantled, the garage can then take photos of what the issue is, Warranty Wise will then assess them so called photos and decide if this is covered by our warranty as to weather they need to make payment. Once that Turbo comes off there is no going back. Just off to Martin Lewis, he will have the answers!!! Never again and would never recommend to ANYONE!!”

Helpful Report

Posted 7 months ago

Warrantywise is rated 3.0 based on 419 reviews