I was quoted £1,540 to transfer my warranty to a new EV and told it was a special loyalty deal. I had £965 left on my current policy, so I assumed £1,540 was the total cost, not an extra charge. For context, the car dealer offered a 3-year EV warranty for around £1,500, so staying loyal for £40 more seemed fine. But when I used the company’s own website, I got a quote of £782 — and £1,814 for 3 years. When I said I was ready to go ahead, I was told I had to pay the full £1,540 in addition to my remaining balance. I was never told this upfront. Only after I challenged it did they suddenly offer to price-match the £1,814 quote — making it obvious the “deal” was never real. I felt misled and frankly angry — it felt like they tried to con me out of £1,000. I’ve lost trust and won’t be using them again.