I purchased a 10/100 level warranty plan from Warrantywise, expecting peace of mind and reliable protection for serious vehicle faults. Instead, I was left extremely disappointed and misled. My vehicle developed a heavy oil leak, confirmed by a qualified mechanic to be coming from the rear housing area – most likely the rear engine oil seal, a component that is explicitly covered under the Warrantywise 10/100 plan if it is “causing a major oil leak (oil must be dripping)” and “needs to be replaced immediately.” My case ticked all those boxes. Despite this, my claim was unreasonably rejected. The company argued the part was not covered, without clarifying whether they had even investigated the oil seal – the one component that is specifically listed in their warranty booklet. This denial felt arbitrary, and I strongly believe they are misinterpreting or selectively enforcing their own terms to avoid paying valid claims. To make matters worse, when I tried to log a formal complaint, I was treated with hostility and disrespect by staff. They were rude, dismissive, and clearly untrained in basic customer service. I was even discouraged from submitting a complaint, which violates my consumer rights. No accountability, no support – just obstruction. I now believe I was misled and potentially mis-sold this policy. The sales materials and marketing claim comprehensive cover for major failures, but when the time came to actually use the plan, I was abandoned. Their discretionary system seems designed to protect their wallet, not the customer. This experience has caused me stress, financial hardship, and has left my vehicle unusable. I’ve escalated my case to The Motor Ombudsman, Trading Standards, and reported them to the FCA for what I believe are unfair trading practices. I urge anyone considering this warranty: read the exclusions carefully, but more importantly, don’t rely on it when it matters most. A warranty is only valuable if it’s honoured fairly — and in my case, it clearly was not.