Warrantywise Reviews

Name: Warrantywise
Rating: 3.23

3.2 Rating 362 Reviews

57 %

of reviewers recommend Warrantywise

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3.2

Based on 362 reviews


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Warrantywise 1 star review on 17th March 2024

RACHEL A

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company worms its way out of paying for any repair work carried out on your vehicle. Read the terms and conditions before purchasing any cover. "CUNNING ABOUT WARRANTIES "”

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Posted 4 months ago

“I've had Warranty Wise cover for 5 years now and recently had to make a claim. Unfortunately, this could only be done by a main dealer which was more expensive. There was some confusion over what was covered but I requested a call back from a manager. I spoke with Angela and she was really helpful in explaining things more clearly. There was an agreement in place in respect of next steps and they agreed to a significant contribution to the cover cost of the repair.”

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Posted 5 months ago

“STAY CLEAR. LEARN FROM OTHERS EXPERIENCE. Unfortunately I had to give Warranty Wise a one star as there is no lower options. Deserves COMPLETE FAT ZERO! Purchased a car which came with a Gold warranty wise and all seemed OK until the car has developed a fault. It was diagnosed as blocked heating matrix and leaking coolant! A repair was raised with warranty wise which was declined the next on the basis that the matrix is blocked and they do not cover blocked parts! This is absolutely pathetic because matrix can either leak or be blocked! There is nothing in the booklet they provide to indicate such problem. It's clearly written matrix is covered so you would assume it will be fixed! They look for any excuse under the sun the decline a repair! The warranty is not worth the paper that it's written on!! Please read all the negative reviews. I would not trust the positive ones!!! Probably the worst company on the market!! And they had an audacity to text me and offer black Friday discount on their extended warranty! You could not make this up!!”

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Posted 5 months ago

“Will go to any lengths to decline valid calim, dont fall for their trap, stay well away from these cowboys”

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Posted 5 months ago

“One star for the biggest rip off I have ever experienced. Dealership spotted wishbone bushes needed replacing on 2019 reg with 19k miles .Had policy that commenced May 2023 with a 6/600 policy so rang then and got verbal confirmation replacement was accepted under "wear and tare "as specified in their Terms of agreement. Took car to dealership and they completed the work but when it came to payment was very surprised to be advised by the garage that they had refused to pay.! Here is how small minded and uselss they were compared to the advertising........ Value of the claim was small and less than £200 of which I had a £100 liability No consideration to age - milage -claim value etc in their negative response. Result was I paid my bill to the garage and advised Warrantywise on the same call that they were disputing with the dealership over £100 that I had terminated my contractual agreement with them and confirmed it in email to ensure payment due this month was cancelled and all documented. Don't pay your premium in a lump sum or four debits .I fortunately chose to pay monthly that gave me the opportunity to test their value and credibility v marketing materials and found they scored exceptionally low in every aspect of my expectation . Read the literature but think twice and then think again of the alternatives from the manufacturers before you act.”

Helpful Report

Posted 6 months ago

“Dreadful company there happy to take your money but as soon as you've a claim to put in. All they say is it's wear and tear and they don't cover that. Please be careful and read the small print and if possible use another company I rarely write reviews but I feel the need here”

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Posted 6 months ago

“A SCAM The policy came with a second hand vehicle. I read it carefully and thought it gave me a lot of reassurance, it doesn't. Claim to be the "UK's best Used Car Warranty Provider". Would be 0 stars if possible. I couldn't find a local garage to deal directly with them, because of bad experiences in the past. Described them as "not worth the paper it's written on" I tried to put a quote in myself It took a week to process, with instructions not to get it repaired before authorisation, otherwise they may not pay out. They claim it takes 1-2 days. Did eventually receive an email saying if necessary I could pay the invoice and then claim A week without a vehicle, very inconvenient, especially when you were meant to go on holiday in it . No sign of a courtesy car, which is promised in the policy, that is only available for the 3 hours the repairs are actually being done, garages normally do this anyway. Of course they then wouldn't pay up. Read the reviews, positive ones seem to be how marvellous they are at SELLING policies, negative ones about trying to claim. Edit:claim 2 My policy specifically mentioned air conditioning was covered as an extra. They have declined to pay for that too, apparently because it wasn't pre-authorised, but I do have an email saying I could do that. I am so far £1300, out of pocket, because NOTHING I have claimed for is covered. I understand not everything will be covered, but surely I'm not that unlucky. As a non-mechanic, I don't understand the exclusions, which is where 5hey take advantage of you. DO NOT BUY one of these policies Currently in the process of complaining. Edit 3 After contacting the company who sold me my vehicle with warranty, Warrantywise have agreed to pay 1/5 of my claim, and the company are matching it, which they really shouldn't have to do as they are only a small company. Edit 4 Even after agreeing to pay a discretionary goodwill payment for an invoice I have already paid there are more hurdles to jump through, notably asking the garage to make a new invoice in the name of Warrantywise, for a bill I have already paid, plus completing another form. Then they pay by cheque, and only send them out once a week.”

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Posted 7 months ago

“NEVER IGNORE THE NEGATIVE REVIEWS. I had paid for a premium plan for 12 months. These guys put pretty much every cover under wear and tear cause. I have broken parts which somehow without any evidence from their end, they have declined the claim and put it down as wear and tear. WarrantyWise looks amazing, but once you're a customer, it soon changes. What I did: Step 1 - My garage put in a claim for Intake Manifolds Step 2 - Got Declined Step 3 - I contested and wanted it to be reassessed Step 4 - Garage sent further details Step 5 - Got Declined Step 6 - Got told to make a complaint to customer services. RECOMMENDED: Look for alternatives, AA, RAC are better, as told by my garage. Dealers should not use WarrantyWise.”

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Posted 7 months ago

“IMPORTANT small print trickery, read clause on page 19 appendix F3.16 What a complete joke of a company. "The plan excludes the breakdown or failure due to wear and tear of a part of your vehicle with inherent, common and regularly occurring manufacturing faults which were well publicised (such as Google Internet search)", So if you have a car from a major manufacturer pretty much everything will have gone wrong before and someone will have posted it online, that means WarrantyWise don't have to pay! They did this in my case with a blown engine on a car with only 52K and a full service history. I had the top cover with them and they refused it point blank, leaving me without the £5K Warranty cover I felt I was due. DON'T USE as they won't pay, when you need it! Oli, from Ross-on-Wye.”

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Posted 7 months ago

“Disgraceful… pure cowboys!! DO NOT buy warranty through this company. They WIL NOT PAY ANYTHING EVER. Read the reviews properly of numerous claims rejected not the ones where they’re great taking your payment.”

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Posted 7 months ago

“Can't give no stars told everything was covered. never told me things weren't covered the bcm on my jaguar xf went wrong.jaguar said it had corrosion suddenly it wasn't covered I paid for diagnostic which said I could claim back because they didn't authorisation for the work they said I couldn't claim back the diagnostic fee £100 out of pocket a complete scam”

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Posted 7 months ago

“Total rip off. Reading the reviews for this company it seems like I’m not the only one whose been ripped off. Mechanical warranty that apparently doesn’t cover anything mechanical!”

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Posted 8 months ago

“Complete scam car needed new discs and pads to be told not covered.Had gold cover but brakes are apparently not covered but they told me they were.Complete waste of money.”

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Posted 8 months ago

“Never use this company. I would've give zero stars if Trust pilot let me. They don't tell you that if the car you've just purchased hasn't had a full (and I mean full not part) service history including gearbox oil change they won't repair your car. Honestly choose another. I am now left with a bill costing thousands and have been giving these crooks money for nothing.”

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Posted 8 months ago

“Denied my to repair my car got full service history. There is no good reason to decline my car repair.Only find excuses to decline repair. I don't recommend this Warranty no good at all.”

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Posted 8 months ago

“The biggest Scam ever existed in the UK. No doubt they have excellent customer service but without a doubt, thats not why you paying for. I doubt if any of the claims ever accepted rather than their own people. I have been paying for the warranty for over 3 years now and it was clearly mentioned the engine was under the cover, but there was a fault with a turbo, which was clearly not a “wear & tear” issue, my claim was rejected. How surprising was that!! DO NOT waste your money after warranty wise, you will only get good words in return, and they will turn their back when you make a claim.. Never again, cancelling my plan with them straight away!!”

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Posted 8 months ago

“Very helpful, made sure I completely understood everything”

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Posted 8 months ago

“Great service and excellent customer service experience spoke to Sue Darkin from admin department today who took a payment off me.”

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Posted 8 months ago

“Professional organisation Prompt action”

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Posted 9 months ago

“Tesla owners be very cautious about using this so called warranty company they hide behind t&cs and so-called inherent problems with the cars.My Tesla model S had air conditioning problems they claimed this was inherent with older models Mine was one of the last of the cars to be brought into the UK in 2020 Now they have squeezed out of the claim saying all models have problems.This company speaks with forked tongue be very carefully !!!”

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Posted 9 months ago

Warrantywise is rated 3.2 based on 362 reviews