I spoke to Grace Kirby at Warranty Wise about my renewal on a couple of occasions, she was very helpful and efficient. She offered a 13 months for the price of 12 deal and was tenacious in following-up a couple of times in the following week (that style may not be everyone's cup of tea but I like it and it makes such a pleasant change from most other telesales and customer service experiences I have had where the staff make you feel like they are doing you a favour by answering the phone, let alone return calls or respond to emails). I asked for a couple of things to be confirmed by email and I received the written confirmation within a few minutes of our call ending - very impressive.