We've verbally had an agreement with the landlord's representatives to terminate the contract of this heinous criminal company after years of terrible mismanagement, zero communication and the deliberate overcharging at every opportunity. The finish line is approaching to getting rid of this joke of a company at last. If you're suffering the same nightmare with these fraudsters then get everyone to sign a petition, list all of your complaints and bad experiences or zero service, meet and report this to your landlord and your local MP and other authorities. Don't give up. The sooner this corrupt property industry is regulated the sooner these crooks and others are put out of business.