“Appalling service with lack of transparency or contact with tenants. Failing to maintain contractual obligations resulting in tenants (some with high levels of vulnerability) being constantly put at risk.”
“The chairman of our Management Company appointed Warwick Estates with whom he shares business relations in 4 other companies. The chairman is landlord of at least 8 properties on our estate. The chairman does not live on the estate. One of his properties is the flat across a common hallway on the second floor. The tenant uses this hallway as a personal storage area, with an array of smelly trainers, an electric bike and sometimes a black plastic bag full of kitchen waste and soiled cat litter, left in the hallway until the tenant has to go out rather than keeping it in the flat or taking it down to the external bins straight away. Imagine the sight that greets me when I open my front door, or am returning to my home to have to pass this squalid hallway. It is said "An Englishman's home is his castle" NOT if Warwick Estates is involved because Warwick Estates is beholden to this chairman for being given the contract, they treat this tenant with kid gloves, like a scared cow, permitted to do as they like. The property Manager has even warned the tenant when a site inspection was due so that they could hide the electric bike in the flat till the inspection was over, and then they wheeled it out again. This isn't hearsay, I have a video recording of the entire event from my door cam. As Warwick are unable to challenge the chairman's tenant, I asked the Fire Dept to inspect the hallway for fire risk. When the Fire Dept investigation team arrived, the tenant yelled at them to "F*ck off". I sent the video of this to Warwick Estates. They did nothing. In short, Warwick Estates and the chairman of the Mgmt Company are in cahoots, acting in a disgraceful illegal conflict of interest, depriving me of the right to enjoy my home accessed via a neutral clean hallway, a matter which I am pursuing with total determination. The videos are available to view if requested”
“Unscrupulous & "NOT of a Good Character"
In 2021, Warwick Estates was fined £20,000 by RICS for failing to maintain a lift shaft, resulting in a fatality. This incident highlights a lack of insight into the impact of such failures on the profession’s reputation and RICS’s role as regulator.
The firm’s response to the disciplinary action was to resign from RICS membership.
Complaints and Regulation
Management Practices
Warwick Estates’ management practices have been scrutinized, and they have been found to be lacking in certain areas. For example, they were criticized for not regularly reviewing insurance and reinstatement values, as per RICS guidelines.
Conclusion
The available information suggests that Warwick Estates has faced significant criticism and disciplinary action from RICS, highlighting concerns about their professional conduct and management practices. If you are considering engaging their services, it is essential to carefully evaluate their reputation and compliance with RICS standards.”
“Thier management have no idea how to run the bussiness, we are forever chasing them to to do what they have promises. Their communication is none existence. We practically do all the work for them. They are very,very unhelpful on passing information to the customer. We tried to take some of the work back and doing it ourselves. However, they decided not to pass on any information.”
“They treat their clients like cash cows. Opaque invoicing, no break-downs of costs. They pick and choose what they are responsible for. Avoid this cowboy company.”
“When you can get hold of some, very polite with promises that would beat those of Rishi Sunak. But don’t expect any action. The worst company I have ever had to deal with. Very prompt on charging you and fining you if you don’t pay but totally failed when it comes to supplying you what you need.”
“I am the owner of an apartment managed by Warwick Estates. On first purchasing the property and for some time after, the charges were very reasonable, but then began rapidly escalating.
I requested a full breakdown of charges. To say they are opaque is an understatement. There are numerous charges by them without any accompanying evidence.
They are difficult to deal with, nobody seems to have any care for end users like us, I suggest anyone being managed by this organisation gets together with other owners in their block / development and seek to make alternative arrangements. The sooner the law tightens up on these management firms, the better.”
“Intimidation, false charges
WhenI made a fomal complaint against Warwick there are negative repercussions.I have made a very serious formal complaint a few months ago . In reponse Warwick have now falsely informed the new ground collection company who took over from Warwick , that I owe Warwick 500 pounds in ground rent. This debt to warwick which is now passed over to the new agency is not only untrue-it illegal as we did a statutory lease extension when we bought and by law there is zero ground rent and we have never had any unpaid ground rent. It is
extrmely telling that if I owed this, Warwick would have sent me
bills demanding this amount but I have never recived this..
Warwick then immorally wash their hands and refuse to correct this false narrative to the new agency who are chasing me for payments as they have been misled by Warwick. Not only is are these actions by Warwick intimidation, it breaks all industry standards and is without integrity or morality. They wash their hands and say it is now with myslef to resolve after making fraudulent claims to the new agency thay I owed Warwick/ and now by default the new agency 500 pounds”
“Warwick are very unprofessional, they have not resolved the leaks in the communal areas within my building that they manage, these leaks have persisted for over a year.
There is also a current rat infestation and despite several attempts to communicate with them over the last 3 weeks they have refused to send pest control.
Warwick also cancelled the weekly cleaner around 5 months ago and the contract with the fire alarm company.
They also ignore the councils requests to clean up the dumped rubbish in the bin area they manage.
They are now refusing to speak with tenants, I would not recommend this company and have reported them to the property ombudsman and environmental health.”
“Horrific.They have no regard for health and safety and puts peoples lives in danger. They left me with a Leak dripping by electrics for over a month which still is leaking.”
“Horrific. Utterly diabolical.
Horrific. Utterly diabolical. They are completely and utterly inept. The casualty being none other than yourself and your property. However be prepared to pay them handsomely for this honour.
They cannot manage boiling an egg, let alone managing your development.
Constant evasion and diversion,subterfuge and failure to answer questions. Lack of transparency and accountability. They neglect serious health and safety concerns”
“Complete and utter neglect, damaging your property through serious mismanagement and failure to act effectively, despite concerning health and safety issues.The service charges and management fees have risen steeply over the years but service remains abysmal. I would never recommend going with this property management team”
“They are so bad, no customer care,they talk to you awfully,we are without water and and have been for two days now ,the contractors they send out are useless.,they are a very rude management,”
“An amount of £400 was added to my service charge invoice and noone can justify why. I have left several messages for luke pearce who ignores me. Obviously thinks that I am unimportant. I will wait another week before reporting them to the first tier tribunal and PRS.”
“This company has caused me nothing but stress heartache and severe financial expenses. I am planning a law suit against them. I am selling my property to pay for it all. Purely out of principal. Despicable company”
“Awful experience from start to finish. I lived on an estate that was taken over by Warwick. I've no idea where the tens of thousands of pounds the residents pay goes, but it certainly isn't on the management of the estate.
We got a visit from ground crews maybe once or twice a year and they didn't do half of what was promised. They managed my road for about 3-4 years and never power washed the pavements or pathways once, despite this being in the agreement.
I moved out of the address in September 2022 upon legal completion and confirmation of this was sent to Warwick at the time. It is now mid January 2023 and I am still getting threatening emails and letters demanding payment as they haven't acknowledged that I no longer live there...
Every email I send gets a reply saying "sorry, well sort this out" and they never do anything. I'm still waiting for a refund of monies overpaid and don't expect to see this any time soon.
Without a doubt, one of the most poorly managed companies I've ever had the misfortune of having to deal with. Money grabbing and 0 customer focus with lies and misdirection at the forefront of their focus. When I come to move again, an estate management company will always be a huge red flag.”
“Has anyone ever received a letter from a debt collector without having received an invoice prior from Warwick Estate?
Please get in touch
barbararosa44@hotmail.com”
“Horrific company.. they don't read your emails, they don't care about anything you have to say.. check your new service charges when the invoice comes it will include a huge pay rise for Warwick Estates way above inflation, a huge balancing charge and probably a reserve fund demand. They don't care about anything you say.”
