“If you want to talk to ignorant staff who deliberately can not understand your issue over non existent service and then pay ludicrous fees for it , this is definitely the agent to emply.”
“Our Freeholder management company selected Warwick Eststes in 2010. The worst thing that could happen. They are abysmally bad. They messed up everything from day one. They miscalculated and collected the wrong maintenance fees from 2010 to 2015 when we spotted the error. The lifts weren't ensure for 5 years. Health and Security needs were ignored for years. Recently they collected the wrong contribution for the block insurance.
The bad reviews are totally fair and 100% correct.
They do not deserve a single stars”
“Warwick Estates are a truly abysmal specimen of a management company - they do not manage.
They do not deserve ANY stars.
Everything all the bad reviews here say about them is 100% correct, our experience of them has been excruciating.
PLEASE, PLEASE DO NOT GET INVOLVED WITH WARWICK ESTATES”
“I am the owner of an apartment managed by Warwick Estates. On first purchasing the property and for some time after, the charges were very reasonable, but then began rapidly escalating.
I requested a full breakdown of charges. To say they are opaque is an understatement. There are numerous charges by them without any accompanying evidence.
They are difficult to deal with, nobody seems to have any care for end users like us, I suggest anyone being managed by this organisation gets together with other owners in their block / development and seek to make alternative arrangements. The sooner the law tightens up on these management firms, the better.”
“1 star because 0 is not included. Do not buy a property if W.E. are the assigned managing agent. 'Managing' as the operative word as it is not what they do. Requests for repairs are either ignored or reluctantly acknowledged after innumerable requests. Then, one's contact within the organisation is suddenly changed, the replacement claiming s/he knows nothing about the issue, so let's begin all over again. "Urgency" is not part of their vocabulary.
Demands for service charge payment are, however, urgently dispatched.
'Cave emptor' and did I mention 'Avoid'? You have been warned.”
“Simply atrocious. Warwick needs to work much harder on their customer service, comminication, quality of service and value for money. They never properly answer our emails, they're always very cagey and dodge or blatently ignore questions. Service is at the low quality end of property maintenance, costs are high and don't represent the low quality of work provided, and generally the property managers they've appointed to our development are unenthusiastic and disinterested.”
“It's not often you encounter a company with such terrible service that it doesn't just leave you disappointed but it leaves you shocked and dumbfounded by its unapologetic acceptance of its low standards. Warwick Estates is such a company.
The property management services from Warwick Estates are shoddy to say the least. With Warwick Estates at the helm, if something can go wrong then it definitely will go wrong. Since Warwick Estates took over managing our development there's been nothing but trouble. We repeatedly find the property managers at Warwick Estates to be slow to respond, frequently taking them months to just acknowledge a problem after it has been brought to their attention. They have been late in attempting to fix essential repairs, frequently costing residents many times the cost had repairs been implemented straight away, but they allow minor faults to develop into major faults. Financial accounts issued by Warwick Estates contain errors and take 4 years to produce, meaning our development has not received financial accounts for the last 4 years, and those accounts issued so far contained errors anyway.”
“My estate has been "managed" by Warwick Estates for over a year now and while there's been a lot of talk over the months, and many assurances, there has been very little ACTION! Promises are made but actions do not follow. The staff accept that action is needed but they simply do not ensure that it is carried out. There is no sense of urgency about the staff I have been dealing with. In addition to this they seem to think that our estate is somehow theirs, in spite of the fact that we are employing them and therefore paying them!
Warwick Estates' CEO delivers grand statements, but I am afraid that his staff, on the ground, in the regional office responsible for my development at least, simply do not deliver. And when you challenge the staff about their failure to deliver, they place the blame on the contractors.
Unfortunately all of Warwick's staff whom I have come in contact with are comparative youngsters who have probably never owned their own home and therefore have no practical idea and appreciation of how very important it is to maintain a home in tip-top order, never mind maintain in tip-top order a whole estate with all its gardens and various other parts.
I am afraid that the residential managing agent business in the UK is a racket, which the government really does need to do something about. The government has acknowledged that the UK's managing agents are wildly out of control and that they need regulating, but nothing has yet been done, and so in the meantime agents like Warwick Estates continue to take estate management fees without delivering the fine service that they advertise.”
“This company has caused me nothing but stress heartache and severe financial expenses. I am planning a law suit against them. I am selling my property to pay for it all. Purely out of principal. Despicable company”
“The most obstructive company I’ve ever encountered. Apalling customer service. Arrogant and obtrusive senior managers who go to great lengths to avoid answering questions. Erroneous service charges. High churn of property managers who know very little about property management. Years of missing annual service charge accounts. Anomalies and errors in annual service charge accounts. Residents constantly having to complain to try and get things resolved. Never ending intransigence. Nothing ever improves.”
“Awful company with awful service and the epitaxy of everything that is wrong with leasehold.
If you have reached the point where you are leaving a bad review then go one step further and complain to the ombudsman ARMA. Together we can remove the unscrupulous from the market and the sooner the better.”
“If I could leave zero stars for the appalling service we receive form Warwick Estates I certainly would. As well as being inept and incompetent at looking after the development, they are also rude, underhand and unpleasant to deal with. The mentality of this company is to use attack as the first line of defence. If you own a property and have the misfortune of Warwick Estates being assigned as your Managing Agent, sell it immediately before they devalue your property.”
“I find the praise for this company hard to believe, as it's inconsistent with their conduct, and in common with many reviewers I don't have anything good to say about this company.
Given this I thought I should check a couple of the reviews which come from "directors" of companies which do business with Warwick Estates. I checked for Amy Coleran and Morgan Lamb on the companies house directors list and can't find either of these names on this list. I believe it is a legal requirement that all directors of all companies are registered with companies house. I think an explanation is required”
“In my opinion Warwick Estates is without doubt the scummiest property managing agent in the UK. They've lied to me, they've been rude and aggressive to me, they've charged me for services they didn't provide and they've sent me threatening letters even when I'd already reluctantly paid their incredibly unrealistic demands. The disgusting language their property managers have used and their threatening letters show they're just a bunch of low-life thugs.”
“Warwick increased our service charges by 50% again! We shouldn't be surprised though as this is predictable behaviour which is repeated by Warwick time after time. The quality of their property management services is poor, the charges are excessive and their customer support is terrible. Unfortunately the selection of managing agent is out of our control as it's imposed on us by the landlord of our block of flats. So meanwhile we're ripped off every year by an untrustworthy managing agent operating in an unregulated sector.”
“Deceptive, evasive and rude scammers. They've charged our development 3 times above the going rate to carry out the simplest of property maintenance jobs. This is a very serious alert to completely avoid Warwick Estates.”
“Appalling service with lack of transparency or contact with tenants. Failing to maintain contractual obligations resulting in tenants (some with high levels of vulnerability) being constantly put at risk.”
“An amount of £400 was added to my service charge invoice and noone can justify why. I have left several messages for luke pearce who ignores me. Obviously thinks that I am unimportant. I will wait another week before reporting them to the first tier tribunal and PRS.”
“Are you a landlord who likes to be abused by their tenants? If so, Warwick Estates is probably the company for you. Their absolute uselessness and incompetence means that your tenants will be calling you on a daily basis to complain.
Warwick Estates took over from our previous management company with the grand promise that they'd lower our payments. You can guess what's happened. Surprise charges for work that everyone in the building is pretty sure hasn't been done. When challenged on this work and asked for invoices and proof, Warwick get upset and threaten you with a small claims court. Same with if you need particular forms in order to sell your property. Want to know exactly where all these new charges are going? Don't hold your breath because they won't show you the accounts. There's been payment plans changed with no reasoning. Conveniently they've turned off their phones due to Covid-19 (probably so they don't have to hear us screaming at them over their complete uselessness). Yet they're unwilling to give people leeway on payments because of, you know, a global pandemic. They take money on the promise that they'll do something and then never do it (Hey, Warwick, where's the decorating job you promised us three years ago? The one that you threatened to take everyone to court over if they didn't pay?). There's broken lightbulbs being stored in the hallways. Holes in walls that have been there since before I moved in several years ago. The cleaners, bless them, are doing their best in what are otherwise strange circumstances. We were promised new landscaping. Not happened. Don't know when the last fire checks were because they don't leave copies of the certificates on the noticeboards.
This company is only interested in one thing and that's access to your bank account. If you see Warwick Estates on any property you're thinking of buying, run. Seriously. It's not going to be worth the pain.
Oh, and don't believe the 5* reviews.”
