Warwick estates Reviews

1.8 Rating 311 Reviews
19 %
of reviewers recommend Warwick estates

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Warwick estates 1 star review on 20th December 2023
Anonymous
Warwick estates 1 star review on 20th December 2023
Anonymous
Warwick estates 1 star review on 29th July 2021
Karolina Wozniak
Warwick estates 1 star review on 29th July 2021
Karolina Wozniak
Warwick estates 1 star review on 19th March 2021
Anonymous
Warwick estates 1 star review on 19th March 2021
Anonymous
Warwick estates 1 star review on 28th July 2020
Dylan Burke
3
Anonymous
Anonymous  // 01/01/2019
If you want to talk to ignorant staff who deliberately can not understand your issue over non existent service and then pay ludicrous fees for it , this is definitely the agent to emply.
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Posted 1 year ago
Our Freeholder management company selected Warwick Eststes in 2010. The worst thing that could happen. They are abysmally bad. They messed up everything from day one. They miscalculated and collected the wrong maintenance fees from 2010 to 2015 when we spotted the error. The lifts weren't ensure for 5 years. Health and Security needs were ignored for years. Recently they collected the wrong contribution for the block insurance. The bad reviews are totally fair and 100% correct. They do not deserve a single stars
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Posted 2 years ago
Warwick Estates are a truly abysmal specimen of a management company - they do not manage. They do not deserve ANY stars. Everything all the bad reviews here say about them is 100% correct, our experience of them has been excruciating. PLEASE, PLEASE DO NOT GET INVOLVED WITH WARWICK ESTATES
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Posted 3 years ago
1 star because 0 is not included. Do not buy a property if W.E. are the assigned managing agent. 'Managing' as the operative word as it is not what they do. Requests for repairs are either ignored or reluctantly acknowledged after innumerable requests. Then, one's contact within the organisation is suddenly changed, the replacement claiming s/he knows nothing about the issue, so let's begin all over again. "Urgency" is not part of their vocabulary. Demands for service charge payment are, however, urgently dispatched. 'Cave emptor' and did I mention 'Avoid'? You have been warned.
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Posted 2 years ago
Simply atrocious. Warwick needs to work much harder on their customer service, comminication, quality of service and value for money. They never properly answer our emails, they're always very cagey and dodge or blatently ignore questions. Service is at the low quality end of property maintenance, costs are high and don't represent the low quality of work provided, and generally the property managers they've appointed to our development are unenthusiastic and disinterested.
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Posted 3 years ago
It's not often you encounter a company with such terrible service that it doesn't just leave you disappointed but it leaves you shocked and dumbfounded by its unapologetic acceptance of its low standards. Warwick Estates is such a company. The property management services from Warwick Estates are shoddy to say the least. With Warwick Estates at the helm, if something can go wrong then it definitely will go wrong. Since Warwick Estates took over managing our development there's been nothing but trouble. We repeatedly find the property managers at Warwick Estates to be slow to respond, frequently taking them months to just acknowledge a problem after it has been brought to their attention. They have been late in attempting to fix essential repairs, frequently costing residents many times the cost had repairs been implemented straight away, but they allow minor faults to develop into major faults. Financial accounts issued by Warwick Estates contain errors and take 4 years to produce, meaning our development has not received financial accounts for the last 4 years, and those accounts issued so far contained errors anyway.
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Posted 3 years ago
My estate has been "managed" by Warwick Estates for over a year now and while there's been a lot of talk over the months, and many assurances, there has been very little ACTION! Promises are made but actions do not follow. The staff accept that action is needed but they simply do not ensure that it is carried out. There is no sense of urgency about the staff I have been dealing with. In addition to this they seem to think that our estate is somehow theirs, in spite of the fact that we are employing them and therefore paying them! Warwick Estates' CEO delivers grand statements, but I am afraid that his staff, on the ground, in the regional office responsible for my development at least, simply do not deliver. And when you challenge the staff about their failure to deliver, they place the blame on the contractors. Unfortunately all of Warwick's staff whom I have come in contact with are comparative youngsters who have probably never owned their own home and therefore have no practical idea and appreciation of how very important it is to maintain a home in tip-top order, never mind maintain in tip-top order a whole estate with all its gardens and various other parts. I am afraid that the residential managing agent business in the UK is a racket, which the government really does need to do something about. The government has acknowledged that the UK's managing agents are wildly out of control and that they need regulating, but nothing has yet been done, and so in the meantime agents like Warwick Estates continue to take estate management fees without delivering the fine service that they advertise.
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Posted 4 years ago
The most obstructive company I’ve ever encountered. Apalling customer service. Arrogant and obtrusive senior managers who go to great lengths to avoid answering questions. Erroneous service charges. High churn of property managers who know very little about property management. Years of missing annual service charge accounts. Anomalies and errors in annual service charge accounts. Residents constantly having to complain to try and get things resolved. Never ending intransigence. Nothing ever improves.
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Posted 3 years ago
Awful company with awful service and the epitaxy of everything that is wrong with leasehold. If you have reached the point where you are leaving a bad review then go one step further and complain to the ombudsman ARMA. Together we can remove the unscrupulous from the market and the sooner the better.
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Posted 4 years ago
If I could leave zero stars for the appalling service we receive form Warwick Estates I certainly would. As well as being inept and incompetent at looking after the development, they are also rude, underhand and unpleasant to deal with. The mentality of this company is to use attack as the first line of defence. If you own a property and have the misfortune of Warwick Estates being assigned as your Managing Agent, sell it immediately before they devalue your property.
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Posted 4 years ago
I find the praise for this company hard to believe, as it's inconsistent with their conduct, and in common with many reviewers I don't have anything good to say about this company. Given this I thought I should check a couple of the reviews which come from "directors" of companies which do business with Warwick Estates. I checked for Amy Coleran and Morgan Lamb on the companies house directors list and can't find either of these names on this list. I believe it is a legal requirement that all directors of all companies are registered with companies house. I think an explanation is required
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Posted 4 years ago
Awful company. Rude, overpriced and a terrible service
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Posted 4 years ago
In my opinion Warwick Estates is without doubt the scummiest property managing agent in the UK. They've lied to me, they've been rude and aggressive to me, they've charged me for services they didn't provide and they've sent me threatening letters even when I'd already reluctantly paid their incredibly unrealistic demands. The disgusting language their property managers have used and their threatening letters show they're just a bunch of low-life thugs.
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Posted 4 years ago
Warwick increased our service charges by 50% again! We shouldn't be surprised though as this is predictable behaviour which is repeated by Warwick time after time. The quality of their property management services is poor, the charges are excessive and their customer support is terrible. Unfortunately the selection of managing agent is out of our control as it's imposed on us by the landlord of our block of flats. So meanwhile we're ripped off every year by an untrustworthy managing agent operating in an unregulated sector.
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Posted 4 years ago
Deceptive, evasive and rude scammers. They've charged our development 3 times above the going rate to carry out the simplest of property maintenance jobs. This is a very serious alert to completely avoid Warwick Estates.
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Posted 4 years ago
Are you a landlord who likes to be abused by their tenants? If so, Warwick Estates is probably the company for you. Their absolute uselessness and incompetence means that your tenants will be calling you on a daily basis to complain. Warwick Estates took over from our previous management company with the grand promise that they'd lower our payments. You can guess what's happened. Surprise charges for work that everyone in the building is pretty sure hasn't been done. When challenged on this work and asked for invoices and proof, Warwick get upset and threaten you with a small claims court. Same with if you need particular forms in order to sell your property. Want to know exactly where all these new charges are going? Don't hold your breath because they won't show you the accounts. There's been payment plans changed with no reasoning. Conveniently they've turned off their phones due to Covid-19 (probably so they don't have to hear us screaming at them over their complete uselessness). Yet they're unwilling to give people leeway on payments because of, you know, a global pandemic. They take money on the promise that they'll do something and then never do it (Hey, Warwick, where's the decorating job you promised us three years ago? The one that you threatened to take everyone to court over if they didn't pay?). There's broken lightbulbs being stored in the hallways. Holes in walls that have been there since before I moved in several years ago. The cleaners, bless them, are doing their best in what are otherwise strange circumstances. We were promised new landscaping. Not happened. Don't know when the last fire checks were because they don't leave copies of the certificates on the noticeboards. This company is only interested in one thing and that's access to your bank account. If you see Warwick Estates on any property you're thinking of buying, run. Seriously. It's not going to be worth the pain. Oh, and don't believe the 5* reviews.
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Posted 3 years ago
The narrative is: Warwick thought they could do a better job. This became an assertion that they are the Muhammad Ali of property management - we are the greatest - they declared. They never were of course, and the faster they grew the more they failed. Now managing 1500 developments and 50,000 dwellings according to their latest self promoting video they ought to be far better and more organised than they are, but it seems they were just people having-a-go at managing, or perhaps the truth is closer to mismanaging more and more properties. How is it possible for a company that is so inept is allowed to handle tens of millions of their clients' money? The answer presumably is the myth of regulation and the abject failure of Parliament and UK's legal system once thought to be the standard for all the world to emulate. Warwick are quite a dishonest company that has at times helped themselves to people's money. Most of the time they are merely telephone operators with fancy titles making calls to service providers to fix something that might not be broken had they done their jobs properly in the first place. RICS are no longer a serious regulator, if they ever were, instead RICS are a member compensated organisation paying lip service to their code of conduct and sheltering their members. One way they do this is by keeping their investigations secret. In a recent RICS disciplinary hearing Warwick boasted of having the industry leading gold star risk management system, only RICS never asked to see it, so whether Warwick do or they don't cannot be determined, but they certainly know little or nothing about risk assessments. Having abandoned residents of one building to several days without heating or hot water, and no fire detection or alarm system, and no emergency light system, they did not inform the residents of the circumstances. Asked if they had done a risk assessment they said they had not, and wondered why anyone would think they should have. If fire detection and alarm systems can be allowed to be out of service, then they are not really needed in the first place, except we all know they are mandatory. On another occasion post Grenfell Tower they wired closed a smoke venting system in a block for at least 2 weeks and again failed to notify residents. Warwick act as if they have been granted a royal prerogative so they can conduct themselves as if they are above the law, because that is exactly how they behave. Of course that means the landlord they represent also has wide contempt for the law. However it has to be said that for people to be able to violate the law year after year and get away with it, the law must be feeble to begin with, and the courts incapable of upholding the law, but first Parliament must have made a complete mess of writing laws that unenforceable and have no teeth, no serious monetary sanctions, no custodial sentences, and as if to prove the point about RICS, all existing regulators either can do nothing, will do nothing, or simply don't case. Presumably they all think, like Dominic Cummings and Boris Johnson that the law is an ass or otherwise it is there to use against ordinary people, but the born-to-rule, the aristocracy and the wealthy and influential people of Britain are largely exempt. The Royal Family, it seems, is a much larger group of people than we imagined it to be. No wonder Prince Andrew has told the USA to get lost. What could possibly result in Warwick year after year failing to produce those legally mandated sets of accounts for a development. There is a long list of possible explanations, but the most likely is they are simply drowning. They don't have enough people to do the work, and they lack competency in all kinds of ways. How many years? Well, three consecutive years at least, and almost certainly four. We'll know soon enough. Warwick's internal disciplinary proceedings is a sham, it is there to make them look good, but it is simply unavailable, meaning you can complain all you like, they don't care, so don't waste your time. Communication is key to every aspect of human life and good communications are essential in business, especially any business with more than one employee, but Warwick treats communications as a bit of a joke. They are not serious about communication. Ask a tough question and they probably won't reply at all. Ask them a question they find inconvenient and they will send some sort of irrelevant reply, or avoid answering directly, or resort to one of a list of excuses they no doubt have beside each computer terminal. I think the measure of their contempt for the law is reflected in their continually daring us to take them to tribunal, something they consider a trivial matter, because, they say, they win 99% of their tribunal cases. They are presumably either lying, or otherwise surely they have to have tribunal panels in their pocket, what do you think? Overall, the message to anyone who has never been involved with them is - you've been fortunate - but if you are considering them, don't, you'll regret it, and perhaps the more pertinent message is try to avoid becoming a leaseholder if it is the last thing you do. In UK leasehold situations are toxic. Countries we would once have considered uncivilised, and more recently as emerging nations, do a much better job with their leasehold laws and protections of tenants, but then UK is not the competent four nations it once was, and the abject handling of our own epidemic version of the SARS-CoV-2 / Covid-19 pandemic is as much proof of that as we require, unless we are afflicted by wilful blindness of course and like Trump think we've done the best job of any nation. Leasehold - avoid like the plague … If unable, Warwick - avoid at all costs.
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Posted 3 years ago
Lowest of the low. They have the worst reputation in property management. Nothing has improved since they've been managing my estate. Most things have got a lot worse. They need to be banned from property management. Come on RICS, HSE and ARMA, it's time something was done about this terrible company.
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Posted 3 years ago
If I could I would give a minus
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Posted 3 years ago
This is not a management company as they are only interested in extracting fees, refuse to answer any letters of complaints, fail to pay suppliers despite them having collected the funds, in an attempt to cause a dispute. We suspect they are involved in a criminal network to obtain properties by deception, by failing to maintain properties to then use their partners in crime to sell below under market value and profit in hundreds of thousands. Stay away.
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Posted 4 years ago
Warwick estates is rated 1.8 based on 311 reviews