“If I could give Warwick Estates Management Services a lower rating than 1Star I would. The Freeholder of my development has used Warwick Estates since 2010; from day 1 they have been completely incompetent, misd placed thousands of our money for years, collected the wrong Maintenance Contribution %s for 6 years, mess up everything. We have had 8 Property Managers and they have all been as incompetent as their successors. They are not to be trusted as they lie and should be avoided by any Freeholder.”
“Bunch of Incompetent Liars
I paid for my Management Pack on 29th July 2021, I was told it would take anything up to 20 working days to receive it, it never happened though - they keep lying and miseleading me all the time.
In the meantime I made numerous phonecalls and send numerous emails (they (Nadia) replied to one of my emails and to none of my phonecalls, they she did not care any more) - last time I spoke to them was Thursday 26th August when I spoke to Milly and she has guaranteed to me (her own words) the Management Pack will be send to me by end of Tuesday 31st August the latest. The guarantee did not work - I have not received the promised and "guaranteed" Management Pack neither by the end of the day 31.08 nor today (5:30pm on 1st September) yet. I have just managed to talk to them on the phone and I expressed my feelings towards their complete ignorance and lack of responsibility and bunch of lies but my call was terminated by a lovely girl Lauren who decided she is not going to help us any further with our inquiry.
Why is this company still operating and people allow such practices? They should be down long time ago, there are plenty of good people ready to take over their role and deal with other people in a normal, honest and humanly manner.”
“Has to be the worst management company ever! Zero customer service, no responses, lies after lies, misleading landlords, often over a month to get a response, no willingness to provide contact details for relevant departments, abaolute shambles avoid at all costs”
“Absolutely rubbish service from this management company. We had a leak in the block in Coventry, the residents have been without water since 5th August. Water has been turned off for the whole block and no one from the management company has come to fix the problem. The worst customer service. No repairs carried out yet they want the service charge paid. Bloody outrageous!”
“The worst company when I saw in my life... from more than one year I have dump leak wet stairs and no light.. I've spoken many many times about this and they always promised fix that but never happened.”
“0-stars if possible. Since we sacked WEPM from our estate 2 years ago we have saved c.£250,000, and ongoing. I kid you not. Plus the new agent provides us with accurate and fully transparent accounts and reporting, and responds to lessees promptly and effectively, something we had only dreamed of under WEPM.
My advice: get your ManCo to ditch this shower asap. You will not regret it.
PS. This [honest and truthful] review is likely to be taken down [for that reason], so read quickly!”
“We all know how useless Wicked Estates are and they have been reported to the Information Commissioner's Office due to data breach when their laptop containing residents' details was stolen. The ICO will keep a record of this. If your data has been lost or stolen when it wasn't properly secured then report WE as well. They should be punished!”
“Overcharging, not using professional workman, threatening leaseholders, trying to sell properties from leaseholders by not using their correct address or emails. Failing to give directors accounts or invoices, failing to get quotes for buildings insurance and only using companies they get ‘benefits’ from.
Overcharging boiler works by £40,000, failing to fix roof leaks for over 4 years and ruining leaseholders flats. Not sticking to their contract and not using the correct contract. Writing different letters to leaseholders in order to gain more funds from some. Not allowing cheques from elderly people and then charging them £50 for late payments.
They should be struck off as a company, the government are letting this happen and they are failing leaseholders. Do not go near Warwick Estates...”
“worst customer service ever. Organisation is not responsive and treat their paying customers with total discontent. The organisation is totally incompetent. Resident get together and promote self management. This company is rubbish! No contact at all received in response to formal complaints written to the Chairman and two other directors. The property manager is useless.”
“If I could give 0 stars I would! Never purchase or rent a building that this company own they are dreadful! Leave you with leaks and mould for 3 years, do not respond to emails. The boss is rude and moans if you email her directly but the person under her is always out of office when you need her! Awful company that needs to be shut down. They do not care for their customers AT ALL”
“Avoid like the plague. I told this company I had moved address but they continued to send charges to the estate agent who used to manage the property. I wrote to them with my new address but they ignored this. They then proceeded to commence litigation and levied all kinds of legal charges and contacted my bank who has a charge on the property for the mortgage.
Later I had to make an insurance claim due to a leak which damaged the floor. First there were all sorts of excuses not to furnish me with insurance details (photo/video too blurry, email from the plumber didn't have company letter head blah blah blah). When I asked why and how this invalidated my right to make an insurance claim they simply stopped talking to me. Almost two months have now elapsed and I have a property which is not fit for habitation and not even the contact details for the insurers. Absolute crooks.”
“After 4.5 yrs we've finally got rid of these cowboys from further ruining and mismanaging our property and of course completely ripping us off!! Zero communication, changing the terms of the service charges by number of beds or property type instead of sq ft as per our lease agreement without consulting us and zero consultation on just about everything else too. Excuses galore and the failure to account for why there was always an annual budget deficit and therefore increased service charge amounts each year to line their greedy pockets. They couldn't run their own property let alone hundreds of others which is shocking.
Forget about ARMA or RICS! They don't mean jack! Their only concern is to keep getting paid by these fraudster agents and looking after their own interests and to fool the govt to stay in business. They're certainly not acting on the interests of leaseholders. Time to get rid of both as well and regulate the industry properly and not keep pandering the self regulation con with these fools.
If your property is run to the ground on ever increasing service charges then you know it's time for these criminals to be booted out.
Get a list of everyone's complaints for your property, get a petition with everyone's signatures calling for Warwick Mistakes removal and raise all the continuous failures with your landlord. Complain to your local MP as well and seek legal advice and don't give up until you get rid of these crooks.
It's good riddance to these con artists! The next time I look for another property the first question I will ask is who is the managing agent? If it's Cowboy Estates then forget it I'll buy elsewhere. Never again!”
“Warwick Estates have just been replaced as managing agents after 3 years of ‘managing’ our block of flats. I have a number of other properties, all with different managing agents, and found Warwick Estates to be the worst I have ever had the misfortune of having to deal with. My experience with them has included repeated failures to respond to emails, or where responses have been provided, promises have been made to address maintenance issues raised, yet never fulfilled. I spent that last 13 months trying to get them to repair the door intercom system, to prevent my tenants from missing food deliveries during the COVID period. This was never remedied. Dealing with Warwick Estates has been hugely time consuming and stressful, and I am so relieved that they have now had their contract removed by the freeholder.”
