1 star just because I had to select something however ZERO is what they deserve ! Over 1 year waiting for this useless company to fix a water leak effecting 3 flats ( but mine in particular ) in a block of flats. I mean over 1 year, from November 2018 !!! The randomly answer emails and keep blaming other flats not to allow access when we ( the owners and tenants of the flats ) do talk to each other and only get emails ignored !!! We are in a block of over 100 flats each paying about £280pcm and this company just plays all of us like stupid in order not to spend for a contractor to fix a problem. Stay away... worst company ever!!!!!!!