I ordered the gold level women's mystery watch. I understood the risk that I may not get a watch that I like. That I'm okay with. That I can live with. I did receive a watch. Unfortunately it is not my style as I had prepared myself for that. I figured I might just give it away or sell it if I ultimately was not going to use it. However, the most disappointing fact of the matter is is that this watch was received with a cosmetic defect that cannot easily be repaired unless done by a professional. The plate that has 5 second/minutes intervals engraved into it is misaligned. I likely cannot sell this watch. Since there are no refunds or exchanges I'm stuck with this cosmetically defective watch that I ultimately will not wear. This experience has been disappointing.