I am in the process of undertaking a deep clean of my Koi Pond, Today while testing my Oase PondVac I found the inlet and outlet Pipes had perished. Needing this item to extract that last of the water from the bottom of my 3000 gallon pond I needed to find some replacement parts quickly. Did a quick search on Google for a company not too far away and contact Water Gardening Direct Limited. The Person who answered the phone was very easy too talk too, informative and extremely professional. I was told they had the items in stock and so the order was placed for next day delivery. Having put the phone down, my brain kicked in and I called back and said, “ Can I collect” This was not an issue and so an hour later, I was standing in their showroom and had the items collected. Such an easy transaction. These guys will become my no.1 go to dealer. Superb Customer Service