The quality of the bottles is absolutely amazing, from the sturdy glass to the crisp vibrant and enduring printed designs. The neoprene sleeves are such a clever design and amazing that they come included. We got our starter packs on the offer which was such a bargain, and having 3 of 6 flavours to try is an excellent way to test out the company. The shipment came very quickly, within 2 weeks (I believe it was just over a week), it was mostly well packaged. It could have perhaps done with a tiny but more paper packing but everything was in one piece and not even dented despite moving around abit. The loyalty system is generous and well designed, and definitely encourages actual loyalty and creates a community on FB for the customers. I honestly love it so far! And I'm definitely drinking more water! X