Have ordered before from Waterdrop and love their drinks. Thought I’d treat myself to the rainbow bottle this time, sadly it arrived scratched so I have contacted waterdrop about a refund. Their customer service has been super slow, and after 13 days not hearing and chasing they finally told me I have to use the online returns form (when the website says to get in touch for damaged/faulty items) and cover the shipping myself.
I’m so disappointed. Their brand suggests high quality, but they seemingly don’t value their customers and our experience.
11 months ago
Waterdrop UK has a
4.7
average rating
from
4,583
reviews
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