Very dissappointed with our stay and lack of managerial support, especially since you left your innexperienced staff to deal with a catalogue of problems. From our arrival with our friends (Mr&Mrs Hickson) on the Friday we had made long journeys to Waveney and were looking forward to a relaxing evening at the Waveney Inn which is positively portrayed on your website. Having ordered our first round of drinks, the young girl tipped the tray of drinks over us at the outside table. Clearly an accident, but having dried ourselves we settled in to replaced drinks and asked to see menus to order evening meals only to be told that unless we had already booked, we could not be accomodated unless we ordered from your take-away menu. We are all in our 60's and being offered pizzas or cheesy chips falls well short of our expectations. we were at this stage all for leaving on the next day, our wives upset with the facilities given your remote location. Your reception staff will confirm. On Saturday, we had took the ferry and walked in to Oulten and made sure we had a substantial meal. We repeated this on Sunday, on both occassions having to use a taxi cab to return us back to your site, given we are all pensioners. At this point please understand we had no issue with the accomodation, two of us stayed in Earlsham lodge the other two in hotel. On the Monday morning, bearing in mind two of us are paying separately for breakfast, we were in for another bad experience. The 'chef' as your waiting staff described him, was no more a chef than me, but at least I can cook a full english breakfast ensuring serving at an even temperature. But no, we were treated to mixed cold and extremely hot food and toast that took over an hour to arrive (no exaggeration) being toasted on one side only. After spending 1 3/4 hours in your restaurant for breakfast, we could not wait to leave. Again, your reception staff were advised of our negative experience and we left under the assurance that we will be contacted by someone in authority. Again we were left dissapointed as no contact was made with us. We understood from your team that there were staff shortages but clearly if you are happy to take our money you are duty bound to provide the advertised facilites. I reiterate, we were all happy with the accomodation offered but we have all incurred additional costs in having to make alternative arrangements to eat in Oulten. If you were in our position as pensioners, we hope you agree we should be entitled to compensation as you have mis-represented the dining facilites on offer. Your catering staff were left with no managerial support to deal with problems as they occured. Over to you !!