Having never stayed at the Waveney River centre I was looking forward to it . I have to say for the money I was very underwhelmed. Yes we were only staying one night to in the AFT room as a short break. But this was going to be a taster of what the centre was like. I phoned weeks in advance to book a table for dinner as we had a long journey coming in & I got told no you were fully booked and short staffed so this meant I could not be accommodated. I got advised to go to a Beccles . Which we did but after a long drive only to then go back out along the country road was a pain & far from relaxing. The room was very clean & the beds were great but I have to say on checking in the reception didn’t have me on the “system” I used Booking.com & I feel communication was lost somewhere. We had a time slot for breakfast & when we came down. we were not booked in .(communication again) Breakfast was ok but very average. The rooms albeit clean need maintenance. The shower door was off the hinges & the hooks on the back of bathroom door were hanging loose .There was a hole in the wall with unfinished work around the radiator & the view was of laundry & staff area . I just think for £149 oh no hang on that’s what I should of paid but you added £2 for national trust without asking first !!! And I had to have a phone call after my stay to take the payment because surprise surprise you didn’t have all my details . Would I return ( probably not ) communication was shocking & I would need convincing to return Such a shame.