aaa The staff at reception are superb at welcoming and giving out all the information tao get you comfortably settled The chalet was beautifully clean. The welcome biscuits tea coffee and milk very much appreciated after the journey The reclining chairs and waterproof seat covers are another thoughtful and welcoming feature of the chalets. The inn and the shop are both run with a friendly and helpful manner Your brochure and web site, with directions are spot on and a good guide as to what is available My only mild wish is that the walk to Oulton broads had a few natural wood seats along the route to sit and take a breather and have chance to use the binoculars to look around in comfort... I still give you 5 stars though