On balance 5 stars well deserved. Location and quality of waterside spa lodge exceptional. Staff exceptional in all respects. Only niggles were that: 1/ we could not eat at the Waverley Inn at any time for as all slots were pre-booked. 2/ the alternate little shop was often closed and was poorly stocked (no real butter for us) - come with all provisions if possible or arrange delivery when arrived. These are tiny niggles though and for management feedback only. We had an excellent stay. Also recommend the Wheatacre White Lion pub Up the road for lunch or dinner.