Customer Service is Terrible. Do not ever deal with this company. I bought their OTP plugin, it hasnt worked since day 1. Back and forth for almost a month and even though they said they "fixed" the problem, they never did. I recieve 4-5 complaints from customers ever day due to this plugin not allowing them to login. I kept reporting this to their support to try and get it fixed in a timely manner, ive sent videos, screenshots and detailed explanations of the problems (I have a massive technical background - So I gave them everything they needed to troubleshoot and fix. Its been almost a month of sending them a message, waiting for 2-3 days to get a response, another 2-3 days for a "fix" that never worked. FInally they tell me they are unable to find the problem and they ask that I get one of my customers to take a video of the problem......? are you serious? Finally I ask for a refund - that their policy clearly states is something that they do, if they cant fix the problem... which, is this case.. is exactly what is happening. They refuse and instead offer me custom services (paid)... These guys cant even fix the issue with their terribly built software and they have the nerve to tell me that If i PAY.. to fix the module (that has never worked) that it will fix the problem. Do not ever deal with these crooks - save yourself the hassle. Webkul are a bunch of crooks that only want your money and offer terrible support in return.