Christoper Moyle
I went to Cex to get my Xbox One repaired, they sent off the unit, advised it was working, I collected it and it wasn't working (£55 paid). I returned it to the store who confirmed it wasn't working and they sent it to the repair team again, it was 'repaired' and returned. I got the store to test this before I left and it wasn't working. This is now in the complaints process, however the incompetence level is staggering, it is made worse by the fact I asked Customer services to 'double' check the repair (second time) before returning it. Which they assured me they had done. (Clearly not). The customer service team are adamant the unit is working and the store (same company by the way) have checked to evidence it is not working. I asked the matter to be referred as a customer complaint (but this was not done), I have re-initiated this as a complaint and the store and the repair centre are trying to work out if the unit is broken or not. (As a non-engineer) I have plugged it in and there is no on light to show it is on (my money is on it being broken). Cex responded to this saying it was being sorted (it wasn't) and I have had to liase between the shop and the repair team. An update Cex fans, the repair team claim it is fixed and returned it for the third time...you guessed it. Not working, shambles. I should point out that the third party repair company is Remedy Tech Centre Ltd. Final update, I purchased a new power lead at the Xbox worked. The Tech team returned it not work for a third time advising no repair possible. I have complained and now they have listed some (repairs) they claim so to justify taking my money. My compliant has been rejected. I only hope the Managing Director of CEX recognises the Customer service failings. This company are truly appalling. I think I will start to copy and paste this review to a new place every day. In simple terms, taken in three times returned three times broken and charged for the privilege.
1 month ago
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CeX has a 2.05 average rating from 398 reviews

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