Purchased an Xbox One X console from CEX, however upon delivery the disc drive would not play standard DVDs. I returned this via their online returns address as advised to by Ramson however upon inspection they have chosen to completely ignore the fault and send me the console back saying they "Could not verify the fault". If they had put any DVD in the disc drive, the fault would have been incredibly apparent so it is clear this was not done.
They are in breech of consumer rights when returning electronic goods and in breech of their own return policy.
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