Wish I'd read these reviews before my poor experience with CEX. Strange how many of these reviews are negative and on the CEX site, they are positive with higher ratings! Went onto the CEX website, put in the details of the phones I wished to sell, received a fair price and took the phones to the nearest shop. All phones in good condition, some in original boxes, and with chargers. A week later received an email to say they could not accept the phones due to all of them having "physical damage". When I queried this and pointed out all phones were in good condition, they changed it to "did not pass the test". Have collected the phones from the store now but staff could not, and still cannot explain what this means. Best not to use CEX.