Bought 2 phones online and had to return both , the first phone was locked to EE but clearly marked as unlocked , the staff at the local store were helpful but the managers first reaction was it's a stolen phone and had been locked. Took a week to get the money back. I stupidly decide that this may have been a one off and ordered a second phone online again as the store has limited stock. Turned up as a "b"graded phone but looks like it's been kicked down the street ,more than 20 scratches on the main screen. Returned and won't be crossing the stores threshold again!!!