Anonymous
I purchased a cd game for my son. On Inspecting the disc I enquired about the marks on the cd whilst the sales assistant was there. I then requested for the disc to be cleaned as in the past I have had a bad experience with products I had purchased from CEX and wanted to make sure that all is as best as it can be especially with Xmas next week. The manager was Incredibly rude in his response by refusing to clean the disc to put my mind at ease, refused to engaged in dialogue even though myself or my brother had not on any occasion raised our voice or altered our tone. Then continued to belittle me infront of other customers and walked away saying he does not have to help, or talk to us as he is now on his lunch. I said that I would wait and he said go on then, you'll be waiting for a full hour. Infact, he was not on his lunch, he went to do something else behind the service counter. This level of unprovoked disrespect was unacceptable. When i mentioned that I would be formalising a complaint against him he showed little to no care so clearly who ever the area manager is has no authority here or the company supports disrespecting customers. We left frustrated and furious and As sivalised people, we weren't able to express our anger. This company has no clear formal complaints channels regarding this king of abuse so I had to go through resolver. I will be taking this as far as I can including negative google reviews and contacting the local press as I have witnesses.
1 month ago
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CeX has a 2.00 average rating from 438 reviews

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