Sold some items at CEX Wood Green drop off. Staff we're friendly enough and all but the final (and major valuable item, a pc) were sorted. This is where it ended in terms of quality customer service and the CEX has some serious structural issues on how they run things. So apparently "the front ports" on the PC didn't work (I assume they mean the USB ports- I could never tell because I never actually spoke to the team in the store) which is unusual because the item I dropped off worked fine and is new this year. Red flag one (have they damaged it?). Red flag two is you cannot contact CEX stores directly, it's pure autism but what it means is I spent TWO WEEKS going back and forth with a middle man, missing calls, etc. This made it very hard for me to help the team in London on what I'm assuming is an easy fix or a mistake (I hope so or they owe me alot of money). The final straw is, despite their policy online, they point blank refuse to return this item via post (there is no way given the circumstances I'm able to get back into a tier 4 London even if I pay for it) So essentially I have zero way of verifying these claims and zero way of getting my £500+ item back any time soon. Let's suppose this minor issue WAS true ; they refuse to take the parts that DO work.. essentially what I would do is go in store, take it apart in front of them and sell the parts, which are all functional and essentially brand new. Or just take it to another CEX store. Please note I'm not a layman or.l someone who can be taken for a ride; I build PCs for a living and it's incredibly frustrating that they are doing this pathetic "computer says no" moment which is probably no fault of their own, but another "policy". Now assuming this isn't the fault of the team in wood green (still a little suspicious) then the only issues lie with how CEX is run. The senior management needs to look into this and how communication between the customer and the teams are made and how products are handled and returned because this once great company is going to go down the pan if their not careful, the high street is dying and you cannot afford to have sh**t systems in 2020.. The worst case scenario here is they have 1) damaged an expensive item of mine 2) refuse to communicate directly with me 3) refuse to post it to me 4) I can't get into London any time soon, maybe months, 5) if I do I risk my health 6) also refuse to simply take it apart and sell it assuming it was true (a 5 min job) Given this experience I would say avoid CEX and just go to local computer store.
3 weeks ago
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CeX has a 2.00 average rating from 438 reviews

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