I came in with a broken xbox pad that is I got from cex, into the Nottingham Branch next to burger king, I was greeted very friendly to a girl behind the counter who listened to my complaint, she got me a working xbox pad, her customer service was amazing! Her personality stood really stood out and I just like to thankyou Leona Derby for making my visit very pleasant :) I don't usually write reviews but this girl is 100% asset to the company!