Bought an Xbox one just before Christmas and less than a month later it stopped working. Spent ages trying to get in touch with someone. When I finally got a response on Twitter they told me I can’t return it until the stores reopen after lockdown. I find this unbelievable considering they are still accepting goods and doing click and collect. I explained Im paying a subscription for games pass I can’t use. The customer service agent clearly was just copying and pasting replies and didn’t even get the item correct. I think it’s disgusting. I know there will be parents who’ve got to explain to their kids they have to wait months and months for a new ones. It’s not on. I luckily just bought a new console but I didn’t want to and I should have been able to get a refund!