Refusing to send the right purchased online item. As someone who used to love going to CEX to buy and trade games, I no longer want to give them my money and will advise as many people as possible to run far away from them. I recently bought a lens from them online. After waiting far too long for it to arrive, when I opened the box I noticed it was the wrong item. CEX does not have a phone number to resolve issues quickly and its email auto reply says it will take 72 hours which is also not true. I have tried contacting them on their Facebook page which took two hours for them to reply. Instead of saying they will send me what I paid for they have said I need to post it back and wait 1 to 2 weeks to process my return. How is this level of customer service allowed? I am sheltering and can't be expected to stand in line at the post office and pay for shipping for something that wasn't my fault. Refusing to send me what I paid for is illegal and I will pursue legal action, avoid buying from them so you don't find yourself in the same position.
2 years ago
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CeX has a 1.8 average rating from 615 reviews

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