Seth
Refusing to send the right purchased online item. As someone who used to love going to CEX to buy and trade games, I no longer want to give them my money and will advise as many people as possible to run far away from them. I recently bought a lens from them online. After waiting far too long for it to arrive, when I opened the box I noticed it was the wrong item. CEX does not have a phone number to resolve issues quickly and its email auto reply says it will take 72 hours which is also not true. I have tried contacting them on their Facebook page which took two hours for them to reply. Instead of saying they will send me what I paid for they have said I need to post it back and wait 1 to 2 weeks to process my return. How is this level of customer service allowed? I am sheltering and can't be expected to stand in line at the post office and pay for shipping for something that wasn't my fault. Refusing to send me what I paid for is illegal and I will pursue legal action, avoid buying from them so you don't find yourself in the same position.
2 years ago
Read CeX Reviews
CeX has a 1.8 average rating from 615 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial