I would give it a 0 stars if I could. This company is a joke. My partner bought phone while ago and Royal Mail delivered it to wrong address. Cex said they need to investigate it. We contacted Royal Mail and they confirmed that phone was delivered to wrong address. We been waiting for over a month and they still needed more time. We been advised by CAB to request charge back with bank so that's what we did. Now both our accounts are suspended and they want us to contact solicitors to resolve the issue. At the end of the day it wasn't our fault and we been treated proper unfair. Customer service is disgraceful!!!