Booked in for a sale through the website as advised. Took my items to store the same day, store was empty and it took roughly 20 mins for the store clerk to check in my items. This was the quick option apparently. After 3 days of chasing, after not having no emails, no calls, no response online via Facebook or twitter, I get told my item is broken and they can't accept it, despite being fully working when taken in, yes.. That old chestnut🙄. Trying to get any sort of customer service quite frankly is like trying to get blood from a stone. The fact that Cex continue to use the pandemic as an excuse for their shocking response times and shocking lack of customer service is not only an insult to all their customers but their staff too. Go find your local alternative to Cex, they are not the be all and end all and quite frankly there's other stores that would benefit more from your custom on the back end of a pandemic