I bought some Powerbeats in May (Grade B). came in a filthy box and were broken. I couldn’t take back to the store for 2 week due to work but made them aware as soon as the product arrived. I had to travel to a store to return the item and pick up a replacement which had been arranged following my initial Trust Pilot review. I took them back to the store who could see that they clearly shouldn’t have been dispatched in the condition they were in. The store manager showed me the replacement and embarrassingly informed me the replacement was damaged as well. I was fuming and had no option for a refund. I made a complaint and Kester was liasing with me. He offered a good will gesture of £10. He then asked me to change my initial review!!!! I didn’t of course and then once the money had been refunded I look to but the Powerbeats again only to see they had increased the price for the same Grade by at least £10. This meant that the £10 voucher was basically non existent! I complained about this and was told I should have purchased the other Powerbeats immediately!! I replied stating I did and the replacement you ordered for me to collect in the store was again faulty so I left it 2 weeks before deciding to try again!! Don’t bother buying anything as if everything is correct CeX are great but appalling when things go wrong. The customer service has been none existent. You can’t even speak to anyone and have to do everything by email!
5 months ago
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CeX has a 1.90 average rating from 529 reviews

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