Avoid, avoid, avoid. Customer service is simply pathetic in this place. I bought ps4 not long time ago and I asked person who sold me it (Killian) 3 TIMES!!!! is the 24 warranty cover everything including controller. He said yes 3 times. I came back to cex tallagh in Thursday in my only day off to get it fixed with no charging issue and girl told me that my pad is covered only 6 months as policy change during lockdown!!!! I ask for a manager and he said the same looking straight into my eyes!!!! When I went online for complain they told me that the pad IS covered by 2 years and I need to come back with a pad. Told them that I'm not going there as it's a waste of time and I dont drive so I was informed to send someone else or go to different cex in Ireland!!! Becaaue of your fault I need to involve 3rd people into this or go to city centre!!!! Its a joke!!!! Its already week that my issue is not sorted and I'm week without a pad. Lady in customer service keep telling me that I have to go to bring the old pad as otherwise i dont get new one. Really??? Pad cost you about 30 euro and your sales person lie to me about it. They offer me 10 euro to cover my time waste..... 10 euro... that's what a customer is worth for them. I just ask to ship new pad to my home as I already spend nearly 2 hours walking to them and they lie to me by telling shorter period of warranty even talking with manager. Be aware of this company as everything what they are telling could be a lie and small things like pad replacement it's a nightmare for them. I had to contact my solicitor as I can not leave it like that right now.
1 month ago
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CeX has a 1.93 average rating from 505 reviews

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