Ordered a laptop from them 20th July 2021. Item was never delivered. I was refused a refund and made to wait until 3rd August as they could not be bothered to chase the order with Royal Mail. It is now 3rd August, still no laptop, no update, no response to email and no refund. This company is genuinely not worth dealing with. Customer service is very very poor. There are other sites selling similar products that I will be going to now. Update 4th August 2021. After contact from CeX this morning (after this review, no surpise!) they still clearly have not looked into the countless emails I have sent over the last two weeks. Still no meaningful response, no refund and no accountability for their error as they are trying to blame Royal Mail who they subcontract out to so ultimately the responsibility lies with CeX.