Frankly I am fed-up with getting damaged DVD's from CEX. Angry with myself just bought another box set, needless to say it's badly damaged. Clearly there quality control is simply just poor. As for their customer service I concur with other reviewers the best adjective is: terrible. That said I notice they monitor sites like this to leave a: just contact us; let us help: really! I am attempting to cancel a DVD box set I ordered, once done will be terminating my account. Amazon is where I will buy from. So angry with myself for buying from them again. Buy DVD/DVD box set; settle down to watch. The the endless frustration of a damaged DVD. Well this was the last time.