Purchased a Nintendo DS for my partner from CEX in KILMARNOCK, after playing she complained that there was a part missing and it wasn’t charging properly. Having only bought it the previous day took it back to the shop with receipt for my money back only to discover that it MUST be put through a “warranty test” to justify my return. After 20 mins or so the staff member assured me the device was okay as he had been “playing it” non stop since i dropped it in ( that’s some extensive warranty test!”) Anyway, with these red flags now raised in my mind i thought it was best that i declined the device and requested my money back. I was utterly outraged when they told me we can’t return you’re money as it’s only an instore voucher we can provide, i thought the bloody cheek, first sell me an item that doesn’t work properly then refuse to hand me back the cash i paid for it eventhough i returned the item within the two day window (confirmed time limit from a member of staff in the IRVINE CEX). I wouldn’t recommend this mob as they falsely advertise their warranty and aren’t willing to budge even with the phrase “the customers always right”. AVOID like the plague of zombies that pollute Kilmarnock burns mall. These jokers are rip off merchants.
2 years ago
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CeX has a 1.8 average rating from 661 reviews

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