Took my Fitbit versa in to sell to them- really great condition and they offered me £27.....fair enough so left it there to be tested came back after an hour to be told it was reported lost/ stolen.....U have a receipt from Amazon for it - bought it new in December 2019 so what the hell? I resent being labelled a thief especially in CEX which clearly does buy stuff from dodgy people! I have complained to Head Office and am now selling it elsewhere on line. Waste of time dealing with them.