They have very very bad customer service. They sell faulty goods and state that their warranty does not cover 'customer damage' when in fact the goods they sell are already faulty. bought some ear pods 27 September 2021 for £60. took them back 3 weeks later and told them left ear bud not working. They did their 'diagnostic' which lasted 10 minutes. They then told me it is working fine. Continued to have problems and took them back (twice within 2 months of purchase). They then tell me pin is damaged and that their warranty does not cover customer damage. I told them that I hardly used the buds. They were not interested!!!!! never buy anything from these crooks. Spoke to someone who worked for them. He said they buy items off of people and just put them on display without checking properly.
2 years ago
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CeX has a 1.8 average rating from 661 reviews

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Alice, Customer Support

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