Bought a oculus rift s a year ago, took it back under warranty after a technical fault with the head set to be told its void because there is a crack in the hand control.
The staff in particular sam (the store manager apparently) in Guildford branch actually laughed in our face and then slammed the laptop shut and said I refuse you service! Disgusting, left a heart broken 10yr old boy. NEVER will I enter a Cex store ever again.
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